Job Description

Posted Monday, June 29, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

This role focuses on providing IT support, including troubleshooting hardware, software, and network-related issues to ensure smooth day-to-day operations, while offering a structured growth path into building technology systems such as access control, video surveillance, intercoms, and other integrated security solutions. Over time, the position develops expertise in both IT infrastructure and advanced physical security systems, supporting a well-rounded career in technology and building systems integration. This is a full-time hybrid position, Monday to Friday, with occasional after-hours or weekend support required, and is part of Boardwalk’s collaborative culture that promotes career growth and development, along with a comprehensive benefits package including health benefits, RRSP matching, training budget, and mileage reimbursement.

Responsibilities

Work within a small close-knit team to provide technical support and troubleshooting to our Associates and customers with a high degree of proficiency. Ticket management and incident resolution for a variety of hardware assets like mobile devices (phones and tablets), network support, software installations, VOIP phones, internet access, access control, printer and intercom support, anti-virus software/ virus disinfection. Respond to customers via site visits, telephone or email to provide problem resolutions in accordance with our service standards. Use monitoring, remote management, and ticketing platforms (like Fresh Service) to proactively identify and troubleshoot issues, document all activities, track incidents, and ensure timely resolution in alignment with established service level expectations. Assist with firmware updates, patching, and lifecycle maintenance of operational technology equipment, including cameras, access control devices, and intercom systems. Support user account management including rights, security and systems groups. Escalate issues appropriately to internal teams Provide support to remote personnel using a variety of available software tools. Provide support for security systems, including access control and retrieval of video from digital surveillance platforms, while gaining hands-on exposure to intercoms and other network-connected building technologies. Provide post-implementation support, including system testing and validation, troubleshooting issues, updating documentation, and assisting end users following deployments or changes. Collaborate with internal teams and external vendors to ensure smooth system performance, address any gaps, and confirm that security and building technology solutions such as access control, video surveillance, and intercom systems are fully operational and meeting requirements. Assist with structured cabling, device installation, and termination activities as required, with training and guidance provided. Ability to perform field support tasks, which may include lifting equipment up to 50 lbs, working in mechanical rooms or common areas, using ladders where appropriate, and completing basic cabling or device installation activities.

Required

Experience and Educational Requirements:

Minimum of 2 years of experience in a technical support or IT service desk environment College or Technical School Diploma, certification, or an equivalent combination of education and relevant work experience

Assets (Preferred But Not Required)

Industry certifications such as Microsoft, CompTIA A+, or Network+ Exposure to or familiarity with access control, video surveillance, intercoms, or other low voltage/security systems

Technical Requirements

Working knowledge of iOS and Android devices. Technical knowledge and experience supporting Microsoft 365 applications (Word, Excel, Outlook, Teams) Experience with Help Desk ticketing systems for incident tracking and resolution Proficiency with Windows 11, Active Directory, web-based applications, and basic system administration Foundational understanding of networking concepts, including IP addressing, switches, Wi-Fi, PoE devices, structured cabling, and general network-connected devices Exposure to building technology systems, including access control, video surveillance, intercoms, or other low-voltage systems, is considered an asset but not required

Non-Technical Requirements

Strong commitment to providing excellent customer service to fellow Associates. Ability to handle sensitive information and maintain utmost confidentiality at all times. Excellent listening and communication skills. Positive attitude, courteous and friendly with high level of professionalism Detail oriented with effective organizational and planning skills. Ability to work independently and with other associates in a team environment. Ability to learn and adapt to changing systems and new technology. Demonstrated ability and willingness to learn and adapt to changing systems and emerging technologies, with a strong interest in developing skills in security systems, low-voltage field work, and network-connected building technology support (including access control, video surveillance, and intercom systems). Ability to work under pressure while maintaining quality and consistency of service

Additional Details

Valid driver’s licence and access to a reliable vehicle are required, as local site travel will be part of the role.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to offer:

A safe and respectful work culture that attracts, supports, develops, and recognizes high-performing and innovative team members A competitive salary that’s benchmarked to industry salary data Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet Paid vacation time plus 6 grace days Hybrid working arrangement Health & Dental, Critical Illness, & Life Insurance Benefits Group RRSP with generous employer matching Paid Training & Development opportunities Fitness & Wellness Reimbursement

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.