Print Field Service Technician Jobs in Calgary, Alberta, Canada
Create alert for “Print Field Service Technician”
Calgary, Alberta, Canada
Top Benefits
About the role
WBM Technologies is one of the leading IT services and solutions organizations in Western Canada. Our clients count on us every single day to provide them with industry-leading products and services, As a leading managed print solutions provider in Western Canada, supporting one of our most critical client services, we are currently looking for a Print Field Service Technician to join our growing team across Red Deer, Calgary, and Regina.
The Print Field Service Technician is a crucial piece in providing the first impression to New and Existing clients on how WBM provides excellent service.
Join Our Print Solutions Team In this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.
A successful candidate will also be able to manage their territory, parts inventory, and complete reports for service calls. They will also need to be able to install or oversee the installation of equipment according to manufacturer’s specifications. We also expect the candidate to be mechanically inclined, and to be proficient in basic computer and networking skills.
What You Will Bring: Passion for print – previous experience with printer repair specifically Ricoh, Canon and HP Strong Customer Service Skills – experience in delivering excellence in customer satisfaction for internal and external clients. Strong organizational skills, able to multitask and communicate to both the client and WBM on the status of printer installation Driven to be the best – able to follow WBM’s PRO’s Elite standard Strong team player, able to switch tasks and help out where needed Cool under pressure – able to make quick decisions Willingness to travel out of town and/or province Capable to lift 50+ pounds Valid driver’s license PDI+, A+ and/or N+ would be an asset, but not a requirement
What We Are Looking For: Analytical – Collects, comprehends, and applies knowledge gathered from experience. Problem Solving – Identifies and resolves problems in a timely manner. Customer Service – Proven ability to manage difficult and/or emotional customer service situations. Communication – Speaks and writes in clear and persuasive language in positive or negative situations. Teamwork – Contributes to building a positive team spirit. Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices. Time Management – Prioritizes and plans work activities efficiently Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time. Dependability – Follows instructions and procedures and responds to management direction positively.
Additional Qualifications/Assets: HP Printer/MFP certifications and training Ricoh Printer/MFP certifications and training Lexmark Printer/MFP certifications and training Canon Printer/MFP certifications and training Additional manufacturer certifications or technical training related to print/MFP equipment
Additional Details WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP. WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.
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About WBM Technologies
WBM Technologies LP. (WBM) is a Western Canadian leader in the provision of outcome driven information technology solutions. Established May 1, 1950, WBM now operates out of Operation Centers located in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg employing a team of over 500 IT professionals across Canada.
We are driven by the difference we can make together, providing business solutions across our patent pending WBM Enterprise Experience Platform, including core practice areas such as; Modern Workplace Enablement, Managed Data & Security, End User Computing, Managed Print Solutions, and Enterprise Service Desk.
Mission: In pursuit of our goal to be the Number One Managed Technology Solutions Provider in Western Canada, WBMer's are focused on the role that technology management and experience innovations can play in generating wow factors results, and creating customer heroes across our amazing client community.
WBMer's are aligned by the WBM Strategic Flywheel, a continuously turning cycle of innovation, momentum, and wow factor results, as we aspire to be the Number One Managed IT Services Provider in Western Canada. The core principles that guide our direction are:
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Our actions matter equally, and together as a team we create wow factor results that brings value and meaning to great client relationships.
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A commitment to World Class performance in who we are and all we do, which extends to all services and solutions across the WBM Enterprise Experience Platform.
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To actively governed our solutions, tracking to the objectives set out, driving new innovations, and enabling data driven decisions toward new value ahead.
By remaining true to these principles, we stay in alignment with the Strategic Objectives of our client community, and we remain a valuable partner to our customers.