Technical Support Specialist Jobs in Calgary, Alberta, Canada
Create alert for “Technical Support Specialist”
Calgary, Alberta, Canada
About the role
Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking a skilled and customer-focused Technical Support Specialist to provide high-quality technical assistance to our clients and internal teams. This role involves troubleshooting issues, supporting hardware and software systems, and ensuring smooth technology operations.
Responsibilities
Provide first- and second-level technical support for hardware, software, and network-related issues Respond to technical inquiries via phone, email, remote access tools, and in-person Diagnose, troubleshoot, and resolve IT and telecom-related problems efficiently Assist with installation, configuration, and maintenance of systems, devices, and applications Log and track all support requests in the ticketing system, ensuring timely resolution Escalate unresolved issues to higher-level support or vendors when necessary Maintain detailed technical documentation for systems, configurations, and procedures Provide training and guidance to users on hardware, software, and system best practices Stay updated on emerging technologies, updates, and patches relevant to company systems
Requirements
Education & Experience:
College diploma or university degree in Information Technology, Computer Science, or a related field Minimum 2–3 years of technical support or helpdesk experience
Technical Skills & Knowledge
Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and Exchange Server Experience with networking fundamentals (LAN/WAN, TCP/IP, VPN) Familiarity with mobile device support (Android, iOS) and remote support tools Understanding of ticketing systems (ServiceNow, Zendesk, or similar) Knowledge of telecom systems and VoIP technologies is an asset
Soft Skills
Excellent troubleshooting and problem-solving skills Strong customer service orientation with a professional demeanor Effective written and verbal communication skills Ability to work independently and collaboratively Strong time management and organizational abilities
Work Conditions
Standard hours: 8:00 AM – 5:00 PM, Monday to Friday Occasional evening, weekend, or after-hours support based on business needs May require travel to client sites for on-site support
Not the right fit? Search for Technical Support Specialist jobs in Mississauga, Ontario, Canada
About Codentrel
Codentrel is a leading technology and IT services company that empowers businesses through cutting-edge software, intelligent automation, and strategic telecom management. With over 20 years of experience across 5+ countries, we specialize in delivering innovative, customized solutions that streamline operations, reduce costs, and drive productivity.
From enterprise telecom and device management to AI-powered workforce platforms, Codentrel offers a comprehensive suite of services including procurement, data security, ELD solutions, expense management, and technical support. Our product ecosystem includes advanced tools like facial geo-attendance, robotized payroll, HRMS, CRM portals, and AI-driven business intelligence — all built to enable smarter, faster decision-making.
Backed by enterprise-grade security and hosted on AWS, Codentrel is trusted by organizations across industries to deliver operational excellence, real-time insight, and measurable growth.
🚀 Less admin. More control. Smarter operations.
📩 Let’s transform your business: www.codentrel.com