JOB DESCRIPTION

The Implementation Manager Associate supports the delivery of implementation projects by coordinating activities, maintaining project artifacts, and ensuring accurate tracking of milestones, risks, and action items. This role works closely with Implementation Managers, Business Development, Relationship Management, and internal partners to help drive projects to completion within agreed timeframes and scope.

Typical project support may include:

• New Merchant Accounts – supporting POS implementation activities
• Existing Merchant Accounts – supporting terminal shipments, scheduling, and upgrade coordination
• RFP Support – assisting with preparation of standard materials (e.g., sample plans, timelines)

Core Responsibilities

• Support client communications by scheduling meetings, preparing agendas, capturing minutes, and distributing action items.
• Maintain implementation documentation (project plans, checklists, issues logs, RAID logs, status reports) ensuring accuracy and timeliness.
• Track milestones and dependencies; follow up with internal teams on outstanding actions.
• Assist with requirements gathering notes and ensure documentation is organized for review and approvals.
• Support training coordination (session scheduling, attendance, basic readiness checks) and ensure materials are available.
• Monitor risks/issues and escalate to the Implementation Manager with clear summaries and supporting detail.
• Support controls and governance activities by ensuring required artifacts are completed and process steps are followed.
• Assist with pilot/rollout logistics and provide limited off-hours support when required by project needs.
• Support project closure activities (final checklist completion, documentation archival, handoff package preparation).
• Perform additional duties as assigned by management in support of Canadian Merchant Services priorities.

Requirements

• One year or more of relevant experience (customer service, operations, project coordination, or administrative support); internships/co-op experience considered.
• Strong organizational skills and attention to detail; ability to manage multiple tasks concurrently.
• Strong communication skills (written and verbal) and comfort interacting with internal stakeholders and clients.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); willingness to learn MS Project or similar tools.
• Ability to work in a fast-paced environment, meet deadlines, and proactively follow up on action items.
• Strong teamwork and collaboration skills with a service-first mindset.

Preferred Skills

• Bilingual (French & English).
• Familiarity with payments/merchant services concepts or client onboarding/implementation processes.
• Experience maintaining project trackers, status reporting, or coordinating across multiple teams.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.