Education: College/CEGEP. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Conduct quality audits . Develop quality management and quality assurance standards. Conduct research to determine efficiency and effectiveness of managerial policies and programs. Propose improvements to methods, systems and procedures. Plan the re-organization of operations. Supervise staff. Provide customer service. Train staff. Oversee development of communication strategies. Manage knowledge. Coaching. Offer mentoring. Plan and control budget and expenditures. Direct and advise staff in the development and implementation of service quality assessment strategies. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Large workload. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Team player. Time management. Integrity. Experience: 7 months to less than 1 year. Employment terms options: Morning. Day.