Lifecycle Coordinator Jobs in Canada, United States
Create alert for “Lifecycle Coordinator”
Canada, United States
Top Benefits
About the role
Who you are
- 1–3 years of experience in lifecycle marketing, CRM coordination, or email marketing operations — ideally at a subscription or consumer health company
- Hands-on experience building and deploying campaigns in a marketing automation platform (Iterable, Braze, Klaviyo, or equivalent); Iterable experience preferred
- Detail-oriented, reliable, and quality-obsessed — you treat every member touchpoint with care and you catch issues before they reach members
- Strong communicator with good project management instincts — you track moving pieces, update stakeholders proactively, and document your work
- Interest in health data and personalization — you understand that member-facing communications are tied to real health journeys, not just marketing campaigns
- Growth-oriented — this role is designed to develop you into a senior lifecycle marketer, with direct mentorship from the Navigating Care Pillar Lead and Head of Lifecycle CRM
- If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you
What the job involves
- Ensure that every health-triggered communication a member receives is delivered with care, accuracy, and the quality that reflects the trust they’ve placed in Function
- The Navigating Care Coordinator owns the operational layer of the member journey — briefing, building, QA, and deployment — and plays a critical role in making sure that thoughtful, personalized strategy actually reaches members the way it was intended
- This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function
- Own the operational execution of member retention and upsell campaigns — from brief intake through build, QA, and deployment in Iterable
- Build and configure member journey touchpoints in Iterable — including onboarding sequences, engagement nudges, upsell campaigns, and at-risk intervention sends — per approved briefs
- Coordinate push and in-app campaign scheduling with the Build team to ensure multi-channel member moments (email + push + in-app) are deployed in sync
- Conduct thorough QA on all outgoing member communications — checking personalization tokens, suppression logic, rendering, and segmentation accuracy before any send
- Manage the Navigating Care campaign calendar — tracking launch dates, journey triggers, and send windows to ensure nothing slips
- Pull standard performance data (churn signals, engagement rates, upsell conversion) from the Navigating Care dashboard to support brief creation and weekly reporting
- Flag execution blockers, data discrepancies, or quality issues to the Navigating Care Pillar Lead immediately — ensuring nothing ships with errors
- Maintain Navigating Care campaign documentation — journey maps, segmentation rules, suppression lists, and naming conventions — for consistency and scalability
- Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services
Benefits
- Choose your own holidays
- 401k Match
- Health Insurance
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About Function
At Function of Beauty, we are #BeautyNerds. We are scientists, developers, engineers, data-driven marketers, and consumer-centric experts creating the world's most customizable beauty products from scratch. We saw an opportunity to improve the way that people experience beauty. And we continue because we see the growing impact we can have on our consumers, communities, and planet.
Function of Beauty works by creating a unique, individually filled formula for you, for each of the products you order. It starts with a quiz— for hair or skin. You tell us about your hair/skin, your goals, and your personal preferences. Then, we take all of that info and our team of world-class MIT engineers, cosmetic scientists, and developers, create your custom formula and send it straight to you.