Bilingual Care Navigator Jobs in Canada
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Top Benefits
About the role
Position Type: Full-Time
Department: Patient Programs
Work Location: Ontario, Canada
Work Arrangement: Remote
Work Hours: Monday to Friday -Standard Business Hours, Flexibility Between 8:00am - 8:00pm (EST)
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated
specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
The Opportunity
The Bilingual Care Navigator is responsible for managing all the aspects of the
enrollment, reimbursement process, and service coordination for patients enrolled into the Patient Support Program (PSP). The Bilingual Care Navigator will assist physicians/clinics and patients with drug coverage, oversee submissions to private and provincial drug plans, ensure timely access to prescribed therapies, and provide continuous patient support using strong communication and available resources.
A Day in the Life (What you will do here)
- Act as the primary point of contact for all patient related elements of the PSP.
- Responsible for the timely enrollment of the patient into the Patient Support Program.
- Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
- Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
- Reviews the patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
- Provides therapy guidelines/education on the program to manage patient and physician expectations.
- Collects information and conducts patient financial assessment eligibility based on program guidelines.
- Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
- Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
- Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
- Maintain service levels in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported as per SOPs, and any other KPIs established as the Program level.
- Maintains accurate and timely patient/clinic information within the Customer Relationship Management (CRM) system.
- Fosters and promotes a spirit of teamwork while working with internal patient support teams.
- Identifies obstacles to obtaining coverage and channels this information to the PSP Supervisor.
- Follow‐up/advocate until a decision is received, ideally securing coverage for the patient.
- Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel.
- Additional duties as requested by the Manager.
What you need to ensure you are set up for success
- Post secondary education with experience in healthcare is an asset
- Bilingualism (English and French) is required.
- Bilingualism required in the province of Quebec.
- Experience with reimbursement billing, special access, the appeals process, and providing support and consultation is an asset
- Knowledge of private and public reimbursement structure, systems, and the process is an asset
- Must be able to work from home and have a quiet, private home office space
- Excellent verbal and written communication skills
- Strong analytical skills including interpretation of regulation and legislation
- Advanced knowledge of the pharmaceutical distribution industry
- Excellent customer service, problem-solving, and conflict resolution skills
- Effective interpersonal skills
What makes you a great fit for this team
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Sentrex Health Solutions is proud to be an equal opportunity employer
demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not
every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking
part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in
the recruitment process.
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About Sentrex Health Solutions
Proudly Canadian, Sentrex is a patient support services provider, specialty pharmacy, and pharmaceutical distributor committed to simplifying access to care and improving patients’ lives. Founded in 2017 with a bold vision to challenge the industry’s status quo, we’ve grown rapidly—supporting over 60,000 PSP patients and 140,000 pharmacy patients across Canada in just five years. Today, our national presence includes 7 specialty pharmacy locations and a network of PerCuro by Sentrex specialty clinics, all dedicated to redefining care and exceeding expectations. Agile and responsive, we adapt quickly to meet our clients’ evolving needs, while empowering our people to make a meaningful impact every day.
Sentrex, une entreprise fièrement canadienne, est un fournisseur de services de soutien aux patients, une pharmacie spécialisée et un distributeur de produits pharmaceutiques, déterminée à simplifier l’accès aux soins et à améliorer la vie des patients. Fondée en 2017 avec une vision audacieuse pour remettre en question le statu quo de l’industrie, Sentrex a connu une croissance rapide, soutenant plus de 60 000 patients par l’intermédiaire de ses programmes de soutien et plus de 140 000 patients faisant appel à ses services pharmaceutiques partout au Canada en seulement cinq ans. Aujourd’hui, nous sommes présents à l’échelle nationale et possédons sept pharmacies spécialisées et un réseau de cliniques spécialisées PerCuro de Sentrex, qui visent toutes à redéfinir les soins et à dépasser les attentes. Agiles et réactifs, nous nous adaptons rapidement afin de répondre aux besoins changeants de nos clients, tout en donnant à nos employés les moyens de faire une réelle différence tous les jours.