Customer Operations Analyst Jobs in Canada
Create alert for “Customer Operations Analyst”
Get notified of new opportunities
Operations Supervisor #1767
About the role
A recognized company in the transportation and logistics sector, our client is looking for an operational leader capable of taking charge of a dispatch team and driving operational performance to the next level.
The company stands out for its culture focused on performance, collaboration, and employee development, while maintaining high standards in customer service and safety.
Responsibilities
- Lead and manage a team of dispatchers, ensuring smooth daily operations and achievement of performance goals.
- Coach, train, and mentor team members to foster a high-performing and collaborative work environment.
- Oversee transportation planning and dispatching (LTL, containers, vans, and tractor-trailers) to optimize resource utilization.
- Monitor driver performance and ensure compliance with safety and regulatory standards in collaboration with the dedicated team.
- Maintain accurate records in the Transportation Management System (TMS) and ensure operational data accuracy.
- Work closely with drivers, clients, and other departments to quickly resolve operational issues.
- Analyze operations to improve delivery punctuality, reduce delays, and optimize overall efficiency.
- Participate in operational capacity planning according to peak periods, holidays, and company growth.
- Perform other related tasks aimed at ensuring operational efficiency.
If you are ready to take on new challenges, we want to meet you!
Benefits of this position
- Comprehensive insurance (medical, dental, disability, and life).
- Retirement plan with employer contribution.
- Profit-sharing program.
- Employee assistance program and wellness initiatives.
- Paid time off and annual vacation.
- On-site gym available 24/7.
- Free parking and easy access to major highways.
- Dynamic work environment with company events.
Requirements
- Bilingualism (advanced French and English) is mandatory for this position, as the role requires 100% communication with suppliers and employees.
- Minimum 5 years of experience in transportation dispatch.
- Experience managing a team (important asset).
- Excellent problem-solving and analytical skills.
- Strong communication and organizational skills.
- Experience with a Transportation Management System (TMS) (asset).
Salary: $85,000 per year.
Schedule: Day shift.
Status: Permanent.
Not the right fit? Search for Operations Supervisor #1767 jobs in Lachine
About Bédard Ressources Humaines
Bédard RH est une agence de placement et de recrutement qui aide les candidats à valoriser leur candidature et à atteindre leurs objectifs de carrière. Avec plus de 25 ans d'expérience, l'entreprise se spécialise dans le recrutement temporaire, permanent et international, tout en offrant des services de ressources humaines et d'impartition adaptés aux besoins des entreprises.