Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

The Producer Experience – AI Lead is accountable for the discovery, definition, and delivery of AI use cases. The analyst sits at the intersection of sales leadership, producers, and technical teams — translating field reality into clear AI requirements, partnering with engineering and data science to shape the solution, and managing outcomes through to measurable adoption and impact. Above all, this analyst is the connective tissue between the field and our AI capability — ensuring every AI investment is rooted in a real producer problem, delivered with rigor, and judged on whether it actually helps the field sell, serve, and retain.

How you'll make an impact

AI Use Case Discovery Engage producers, sales leaders, and operations partners to surface high-value AI opportunities — starting from the producer’s day, not the technology’s capabilities. Run discovery sessions that go beyond the ask — understand the underlying workflow, the friction, and the outcome the field is chasing. Build and maintain a prioritized AI use case backlog spanning GGB and GBS, ranked by producer impact, feasibility, and strategic fit. Requirements & Solution Definition Translate field input into clear, decision-ready requirements: problem statement, success criteria, data needs, user experience, and guardrails. Partner with data science, engineering, and CRM product teams to shape pragmatic AI solutions — challenging complexity and pushing for the simplest design that earns the producer’s time. Define what “good” looks like upfront: accuracy thresholds, adoption targets, and the business outcomes the use case must move. Outcome Management & Adoption Own the use case from intake through outcome — not just delivery. Track measurement, adoption, and producer feedback after launch and iterate. Establish KPIs for each AI use case and report progress to sales leadership in plain language. Be willing to recommend retiring use cases that aren’t earning their place. Bench strength comes from focus, not volume. Cross-Division AI Engagement Lead AI engagements across GGB and GBS — ensuring shared learnings, common patterns, and a coherent producer experience regardless of division. Serve as the trusted translator between business stakeholders and technical teams.

About you

Business analysis discipline — proven ability to elicit requirements, structure ambiguous problems, and produce artifacts that drive decisions. Comfortable with process mapping, user stories, and outcome-based scoping. AI fluency — working understanding of modern AI capabilities (generative AI, predictive models, ML-driven workflows) and where they actually create value. Knows the difference between AI hype and an AI use case. Producer & sales orientation — instinct for how producers sell and what wastes their time. Builds requirements from the seat of the user, not the org chart. Technical partnership — credible with engineering, data science, and architecture teams. Can interrogate a solution design, surface trade-offs, and hold the line on producer outcomes. Insurance or brokerage exposure — familiarity with how revenue is generated in a brokerage or financial services environment, or the appetite and aptitude to ramp quickly. Delivers through ambiguity — defines the path when none exists, drives decisions with incomplete information, and pushes initiatives across the finish line. Bias to action — moves with urgency, owns the outcome, and refuses to let coordination overhead slow the field down. Success in This Role Looks Like Producers and sales leaders say: “The AI work we’re doing is actually solving real problems.” A trusted, prioritized AI use case pipeline exists across our Retail divisions — with clear owners, outcomes, and timelines. AI requirements coming out of this role are unambiguous, testable, and ready for technical execution on day one. Adoption and business outcomes are measured for every shipped use case — not assumed. Gallagher keeps pace with the AI environment and protects its competitive edge in the field.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program We value inclusion and diversity Click Here to review our Canada Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.