Digital Engagement Advisor Jobs in City of Moncton, New Brunswick, Canada
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City of Moncton, New Brunswick, Canada
Project Advisor, Print, Barrie, ON
Project Advisor, Print, Barrie, ON
Digital Engagement Advisor
Top Benefits
About the role
Toromont Cat is looking for a Digital Engagement Advisor based in the Maritimes. In this role, you’ll play a key part in helping our customers, branches, and sales teams fully embrace and benefit from Toromont’s digital tools. You’ll champion digital adoption, deliver training, support onboarding, and ensure customers clearly understand the value, efficiency, and impact these tools bring to their operations.
Pay Type
Full Time, Permanent
Compensation
$69,520.00 - $86,900.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Digital Engagement Advisor, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best-in-class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Identify customer opportunities, train users, support campaigns, and promote digital tools through events.
- Monitor new/dormant customers, assist MSRs with account setup, and guide onboarding during machine deliveries.
- Optimize platform usage — Expand customer usage, communicate digital value, clean data with Digital Operations, and join Field Engagement visits.
- Train internal teams — Educate MSRs, PSSRs, ISRs, PCAs, and leaders on tools, onboarding processes, and data sources.
- Track and improve metrics — Review digital performance, identify improvement areas, and collaborate with regional leaders on action plans.
- Enhance digital solutions — Gather customer feedback, support solution improvements, and participate in testing and validation.
Must-haves for this role:
- 3–5 years in digital/eCommerce with familiarity in mobile solutions, plus 2+ years in contact‑center or customer‑support roles considered an asset.
- Post secondary education in Information Technology/Marketing/General Business
- Bilingual French/English both written and oral (depending on assigned Region)
- Strong interpersonal skills and customer focus.
- Clear and concise communications skills.
- Convincing, approachable communications skills.
- Strong inclination to roll-up sleeves and get things done.
- Structured approach to problem solving and issue resolution.
- Ability to identify critical path tasks and prioritize most relevant actions and deliverables.
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
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About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com