Exchange & Returns Co Jobs in Coquitlam, British Columbia, Canada
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Coquitlam, British Columbia, Canada
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Top Benefits
About the role
WHY WE WILL LOVE YOU
- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
- Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
- Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
- Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment
A DAY IN YOUR LIFE WITH US
- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
- Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
- Communicate decisions confidently and empathetically to ensure a positive customer experience
- Process transactions accurately while maintaining inventory control and compliance
- Stay informed on policy updates, product knowledge, and service performance targets
- Collaborate with team members to support overall customer relations operations
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co-worker
The starting rate/ salary for this position is 21.88 CAD
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About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment.
The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.
The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V.
Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.