Location: Whitby, Ontario

Job Description

Essential Details and Responsibilities

Safety – Operate in a way that builds trust with our Devoted Pet Lovers, pets, and ACEs. Prioritize the safety of ACEs, Devoted Pet Lovers and their pets by maintaining a safe and clean store environment, especially salons. Maintain sanitary salon conditions and assist in all general maintenance of grooming room; clean cages, tubs, grooming tables; vacuum floor; mop floor daily; empty trash; clean clipper blades, scissors and clean/disinfect brushes after use. Complete any cleaning and maintenance required to ensure we have a clean and sanitary working area for our Devoted Pet Lovers, pets and ACEs.

Compassion – Communicate and act from the heart with genuine care and courtesy. Interact professionally and effectively through verbal and written communication with all professional contacts. Provide superior customer service using compassion to adapt and respond to different types of situations. Greet and acknowledge every person and pet with respect. Approach each interaction with appreciation and genuine care. Provide positive, consistent and solution-oriented service. Approach all interactions with ACEs, Devoted Pet Lovers, and pets with respect, appreciation and responsiveness. Plan and execute meaningful community events both inside and outside the store. Develop partnerships with rescue agencies and other local animal care providers.

Expertise – Provide knowledge in an understanding and informative way. Perform grooming services, including clipping, hand scissoring, and general cleansing, parasite control baths, pedicures, and ear cleansing as requested for each pet. Utilize professional grooming techniques for a variety of dog breeds and cats. Incorporate grooming methods based on type of hair, coat, breed and owner instructions; bathe and dry animals; perform pedicures and clean ears. Ask questions and listen to Devoted Pet Lover’s needs to help recommend the best products and services for their pet. Drive sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals. Stay current with pet industry standards through the company’s virtual Learning platform and on the job training. Maintain the stability and reputation of the store.

Efficiency – Use time and resources responsibly. Answer phone calls, book appointments, conduct reminder calls and participate in store events to help drive business. Support the Self-Wash/Dog Wash and ACE and Store Manager needs in the core of the store. Effectively share workspace with others but also be efficient working alone. Execute all strategic corporate initiatives. Follow all company policies and procedures. Implement Marketing initiatives at a company and local level, following communication and branding guidelines. Use the Point of Sale (POS) system according to company guidelines. Other duties as assigned.

Experience, Education, Certifications

Minimum 1 year of experience in bathing/grooming animals in a professional environment Working knowledge of computerized booking systems

Competencies

Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.