Position: Parts Technician

Position Type: Full time – Permanent

Location: Duncan, BC

Work Schedule: Monday to Friday (8:00am – 5:00pm) .

(Mon to Fri - 7am to 6 pm , Sat 8am to 4pm)

• 40 hour work week - shift times varies

What We Offer:

• Attractive Compensation: Extremely competitive hourly rate: $30.00 to $42.00 / hour (D.O.E.).
• Financial Security: Plan for the future with employer matching RRSP plan.
• Comprehensive Benefits: . Extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Also includes a health spending account.
• Work-Life Balance: Generous accrued vacation time an allotted personal days.

Position Overview:
As a Heavy-Duty Parts Technician, your primary responsibility is to support the service department by accurately identifying, locating, and supplying parts for vehicle repairs and maintenance. This role requires strong organizational skills, attention to detail, and a solid understanding of heavy-duty truck parts and inventory management processes.

Responsibilities:

• Accurately identify and locate parts for repairs and maintenance, placing orders as needed in person, by telephone or other means.
• Receive and verify incoming parts shipments, maintaining organized inventory storage.
• Assist customers with parts inquiries, providing information on availability, pricing, and ordering processes in person and on the phone.
• Process parts sales transactions accurately, including invoicing and payment collection.
• Develop a strong understanding of heavy-duty truck components to effectively identify parts.
• Assist with maintaining the retail display.
• Coordinate closely with service advisors, technicians, and other dealership personnel.
• Maintain accurate records of parts transactions and inventory levels, tracking usage trends and informing purchasing decisions.
• Bill out order requests.
• Follow the inventory and merchandising processes while maintaining the retail display.
• Implement workflow procedures and continuous improvement initiatives for the department.
• Computer use to process parts and supplies, maintain records, prepare orders, post receipts, sales contracts, stock adjustments and credit requests.

Required Skills and Qualifications:

• Minimum 2 years’ experience as a parts technician.
• Strong interpersonal / communication skills both verbal and written.
• Valid class 5 License with clean abstract.
• Previous experience in a related role within the heavy-duty truck industry is required.
• Some shipper/receiver experience preferred.
• Strong knowledge of heavy-duty truck parts and components, with the ability to accurately identify and cross-reference part numbers.
• Proficiency in computer systems and software applications used for parts ordering, inventory management, and sales transactions.
• Excellent organizational skills and attention to detail, with the ability to maintain accurate records and track inventory levels effectively.
• Dealership or equivalent experience is an asset.
• Customer service-oriented attitude, with effective communication and interpersonal skills.
• Ability to work effectively as part of a team, collaborating with colleagues to achieve common goals.
• Willingness to learn and adapt to changing inventory needs, industry developments, and dealership procedures.
• Journeyperson Parts Technician ticket is preferred.

Who We Are:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.