Job Title: Residential Manager (Duncan)
Location: Duncan, BC
Reports To: Director of Operations

About Us

At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care.

We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.

Integra Support Services is proud to partner with Community Living British Columbia (CLBC), a provincial Crown corporation that funds and oversees services for adults with developmental disabilities, ensuring high standards of care and accountability.

About the Role

We’re looking for a dedicated and experienced Residential Manager to join our team in Duncan.

As part of our leadership team, you’ll play a key role in overseeing a range of programs that support individuals in both community-based and residential settings. This position is responsible for the overall operation, quality of care, and day-to-day management of assigned residential homes.

You’ll lead and support a team of support workers, ensure person-centered services are delivered with excellence, and oversee essential administrative functions such as staffing, budgeting, and compliance. Most importantly, you’ll help create a safe, inclusive, and empowering environment where individuals can thrive, build independence, and live with dignity.

What You’ll Do

Program & Service Delivery

• Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care
• Champion individualized support by aligning services with each person’s goals, needs, and preferences
• Continuously assess program effectiveness and implement improvements
• Promote community inclusion, life skills development, and overall well-being

Staff Leadership & Development

• Support recruitment, onboarding, and supervision of support workers
• Provide coaching, feedback, and performance management to build a strong, capable team
• Develop and manage staff schedules to ensure consistent, quality coverage
• Foster a positive, respectful, and collaborative team culture

Operations, Compliance & Risk Management

• Manage program budgets responsibly, ensuring effective use of resources
• Maintain accurate documentation and reporting in line with agency and regulatory requirements
• Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC)
• Respond to incidents, concerns, and emergencies with professionalism and urgency
• Participate in audits, inspections, and quality improvement initiatives

Relationship & Stakeholder Management

• Build strong relationships with families, caregivers, and community partners
• Collaborate with healthcare professionals and external agencies
• Keep senior leadership informed through regular updates and reporting

About You

Qualifications

• Diploma or degree in Social Services, Psychology, Human Services, or a related field (preferred)

• Minimum 2 years of experience in community living or residential care is preferred

• Previous leadership or supervisory experience is an asset

• Valid Class 5 Driver’s Licence

• Current First Aid certification

• Valid TB test

Skills & Abilities

• Strong understanding of person-centered planning and support practices
• Solid experience with budgeting and administrative responsibilities
• Excellent leadership, communication, and problem-solving skills
• Highly organized with the ability to manage competing priorities in a fast-paced environment

Working Conditions

• Primarily office-based, with regular visits to residential homes
• Flexibility to work occasional evenings, weekends, or be on-call as needed
• Dynamic environment that requires responsiveness and sound decision-making

Schedule: Monday to Friday 9am to 4pm

HOW TO APPLY

Please submit an application with your cover letter and a resume. Only those being considered for an interview will be contacted. Thank you for your interest in Integra Support Services and we look forward to hearing from you!

Integra is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. Multilingual skills and multicultural competence are assets.