Description

Are you passionate about transforming government services into seamless, user-centered experiences? Join a visionary team dedicated to making a real difference for Albertans by shaping digital solutions that are efficient, accessible, and innovative. We're looking for a talented Service Designer to collaborate within dynamic, cross-functional teams, diving into real-world research, prototyping, and implementing impactful solutions that streamline public services and elevate citizen engagement.
What You’ll Bring to the Table:

• Proven experience in service design research and delivering tangible outputs.
• Strong background working within or for the public sector, especially in government or similar large-scale environments.
• Expertise collaborating in Agile teams, contributing to all phases from discovery through to delivery.

Nice to Have Skills include:

• Experience planning and analyzing qualitative field research and reporting insights.
• Facilitation of co-design workshops with service users to co-create solutions.
• Skills conducting usability testing on prototypes and production systems.
• Track record delivering digital services, including concept testing and prototyping, within a cross-functional team.
• Knowledge of organizational change management, policy shifts, and service transformation initiatives, particularly within digital government projects.
• Familiarity with digital transformation efforts within the Canadian Public Sector.
• A polished PDF portfolio showcasing your previous work in service design, user research, and project deliverables.

Preferred Education & Experience:

• A degree in Design, Human-Computer Interaction, Public Administration, or a related field is preferred.
• Several years of experience working in service design, preferably in government or large organizational settings, with proven success managing complex projects.

Other Requirements:

• Ability to work primarily remotely, with occasional meetings or work sessions in Edmonton, Alberta.
• Willingness to engage in field research across Alberta as needed.
• A valid portfolio attachment demonstrating your expertise.
• Comfort working in a fast-paced environment with evolving project scopes and deliverables.

Seize this opportunity to make a meaningful impact where it truly counts—apply now and help shape a future of smarter, citizen-centric services!

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

Skills

Type

Contract

Experience Required/Mandatory Skills

Nice To Have Skills

Location

Edmonton

Work Environment

1 year with 1 possible 2-year extension

Rate

To commensurate with experience.