About Edmonton Public Schools

We are the second largest school division in Alberta, serving students, families and communities throughout Edmonton. At Edmonton Public Schools, we provide a range of programs, learning spaces and supports that enhance pathways for student success.

Our Division is committed to diversity and inclusivity; we are listening, we are learning, and we are committed.

Edmonton Public Schools aspires to be a learning community where every individual belongs, is included and experiences success. We strive to empower staff to reach their goals in a diverse, equitable and inclusive workplace that values their lived experiences. We are seeking individuals like you, who reflect the students and families we serve.

Together, we are stronger.

Status

FTE: 1.000

Position Summary

As a Technical Trainer within the Enterprise Technology Services department, you will lead the development and delivery of comprehensive training programs for staff on various Division applications, including financial, human resources, and student information systems. This role is essential for creating engaging e-learning and instructor-led training (ILT) interactions, maintaining technical content, and providing high-level technical support within the ITS Help Desk team. You will collaborate closely with business system owners and programmers to ensure training content is refined continuously to meet evolving user needs and application upgrades.

Job Duties/Responsibilities

• collaborate with stakeholders, programmers, and end-users to define business requirements and learning outcomes

• create and maintain diverse training materials, including presentations, videos, instructor guides, user guides, assessments, and workflows

• continuously test and refine content based on user feedback and changes to business processes or application features

• monitor help desk tickets to identify trends and opportunities for improving self-help tools and training videos

• provide engaging in-person and remote training via Google Classroom or Google Meet

• follow the adult learning cycle (Discover, Link, Practice, Reflect, Apply) to accommodate various learning styles and technical skill levels

• prepare end-user documentation and set up test environments to reflect current production settings

• develop "how-to" training videos, including scriptwriting, recording, and editing

• share expert knowledge of division applications with Help Desk staff through coaching, mentoring, and formal training

• collaborate with analysts to create self-help knowledge base resources for staff

• maintain and deliver specialized help desk training for new technical support analysts

• plan and publish training schedules and dates in the Professional Development Registry (PDR)

• book and prepare technology training labs or other necessary spaces forecast and prepare charges for training delivery to be billed to appropriate cost centers

Education/Qualifications

• Technical Diploma, Certificate in Adult Education, or Certified Technical Trainer

• a minimum three years related experience

• excellent written and verbal skills, with a proven ability to explain complex technical concepts to non-technical audiences

• proficiency in using Google Classroom and Google Meet

• demonstrated experience creating training videos using tools such as Camtasia, Screencastify, or other video editing software in-depth functional knowledge of various Division applications

Rate of Pay

$43.40 - $55.42 per hour

Nature of Work

Closing

Closing date for this competition is May 14, 2026.

Contact: Aaron Muller, Supervisor, Technology and Information Management

Only those applicants being considered will be contacted. The Terms and Conditions of employment for Exempt staff may be viewed at www.epsb.ca/ourdistrict/careers/exempt/ #HP1