Education: Bachelor's degree. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs not covered by employer. Willing to relocate. Help desk. Internet Service Provider (ISP). Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Microsoft certified solutions associate (MCSA). Network+ Certification. A+ Certification. Computer and technology knowledge: Android. iOS. MAC. Linux. Unix. Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Mac OS. Quick Books. MS Office. MS Windows. Spreadsheet. Wireless networks. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own vehicle. Vehicle supplied by employer. Willing to travel. Willing to travel cross-border. Valid driver's licence. Public transportation is not available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently a student?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Morning. Experience: 5 years or more. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.