Manager, Business Operations Jobs in Edmonton, Alberta, Canada
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Edmonton, Alberta, Canada
IT Operations & Projects Manager
Top Benefits
About the role
We are seeking a hands-on, results-driven IT Operations & Projects Manager to lead our IT support team and programming resources while also contributing to key business initiatives and special projects. This role blends leadership, technical expertise, and project management, making it ideal for someone who thrives in a dynamic, fast-paced environment.
This position requires the successful candidate to work on-site in Truro 3–4 days per week.
The IT Operations and Projects Manager will be responsible for ensuring the stability, security, and efficiency of our IT operations while continuously improving systems and supporting organizational growth.
Key Responsibilities
Lead and manage IT projects from planning through implementation, ensuring timelines, budgets, and objectives are achieved. Partner with business leaders to gather requirements, identify improvement opportunities, and align technology initiatives with organizational goals. Coordinate day-to-day IT operations, service delivery, communications, and work prioritization to support business needs. Provide leadership, coaching, and performance management for IT Support and Programming team members. Manage vendor relationships, contracts, procurement activities, and service performance to ensure effective delivery of IT services. Support IT budgeting, resource planning, and technology investment decisions. Facilitate stakeholder communication, change management activities, and governance processes related to technology initiatives. Monitor project progress, manage risks, and escalate complex technical requirements and issues as appropriate. Drive continuous improvement by identifying opportunities to enhance business processes, systems, and operational efficiency
Qualifications
Post-secondary education in Information Technology, Computer Science, or a related field 5+ years of progressive IT experience, including leadership or supervisory responsibilities Strong technical knowledge of IT infrastructure, systems, and networking Experience overseeing or working with software development/programming Proven ability to manage multiple projects and priorities Strong problem-solving and decision-making skills Excellent communication and interpersonal skills Ability to work on-site in Truro 3–4 days per week
What you can look forward to when you join our team:
Health, Dental and Vision benefits Additional life and disability insurance options Paid Vacation Time Company Matched Retirement Savings Plan (RPP) Access to the confidential Employee Family Assistance Program Employee Referral Program
At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.
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About Kerr Controls & Kerr Smart Energy
Kerr is a leading wholesale distributor of heating, ventilation, air conditioning and refrigeration (HVACR) materials for residential and commercial markets. Kerr offers technology that enhances home comfort, saves energy and protects the environment. In business since 1949, Kerr’s business has grown over the years from a humble beginning with the founder (and current chairman David Kerr Wilson) selling and servicing out of a milk truck. Since the beginning Kerr has changed its product offering to reflect the best HVACR options on the market for our customers and to stay ahead of industry trends. Kerr offers a wide range of home comfort solutions including complete central heating systems (boilers and furnaces) and all parts, geothermal systems, solar systems, refrigeration, air quality, etc. We also offer training, advice and expertise on the products we carry. Essentially, Kerr is a contractor’s one stop shop for all HVACR jobs – both residential and commercial.
Kerr operates 12 locations in Atlantic Canada under the Kerr Controls Limited and RL Fulton Equipment brands with branches in Truro, Halifax, Dartmouth, Sydney, Charlottetown, St. John's, Corner Brook, Fredericton and Moncton. Kerr operates 3 locations in Ontario under the Kerr Smart Energy Limited brand with 3 branches in London, Sudbury and Owen Sound.