Department: Administrative

Location: Frankfurt Family Reena Residence Compensation: $18.00 / hour

Description

The Part-Time, Receptionist serves as the first point of contact for individuals supported, families, employees, visitors, contractors, and community partners at Reena. This role is responsible for providing professional reception and administrative support while creating a welcoming, respectful, and inclusive environment that reflects Reena's mission, vision, and values.

Working collaboratively with program staff and internal departments, the Receptionist responds to inquiries, directs visitors, coordinates building access, manages incoming communications, and supports the efficient day-to-day operation of the residence. The successful candidate will demonstrate excellent customer service, strong organizational skills, attention to detail, and the ability to maintain confidentiality while managing multiple priorities in a fast-paced environment.

This position will be located at Frankfort Family Reena Residence (FFRR), 165 Elm Ridge Drive, Toronto, ON M6B 1B5. Reena reserves the right to reassign this position to a different location due to operational needs.

Shift Schedule

Monday to Thursday (5 pm – 9 pm) Please note that shifts are subject to change based on operational requirements.

Please Note: This posting is for a newly created position that is currently vacant.

Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve. The Direct Support Supervisor will therefore, represent Reena in a manner that conveys the nature and philosophy of the organization, and will promote the concept of inclusive communities.

Additional Information

We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers.

Job Responsibilities

1. Primary Responsibilities Monitor building access by buzzing individuals into the parking lot and facility. Greet and assist tenants, staff, day program participants, and visitors in a professional and welcoming manner. Oversee the visitor sign-in process and direct individuals to the appropriate appointments or destinations. Answer incoming calls and transfer them to the appropriate person, department, or voicemail. Log keys in and out in accordance with organizational procedures. Perform general administrative tasks, including photocopying, uploading documents to ShareVision, and maintaining records. Provide support for special events and organizational functions as needed. Sort and distribute incoming mail into designated slots. Assist with ordering, receiving, and unpacking office supplies. Communicate with Property Department staff as required to address maintenance or facility-related needs. Where applicable, maintain the reception coffee station, ensuring coffee and related supplies are available and replenished as needed.

Formal Education and Experience

1. Qualifications Completion of a high school diploma. Minimum of one (1) year of experience or volunteer work in reception or customer service. Proficient in using multi-line phone systems and Microsoft Office applications. Demonstrates a professional, courteous, and approachable demeanor.

Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.