Client Care Specialist - 1 Jobs in Etobicoke, ON
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Etobicoke, ON
Client Care Specialist - 1-Year Contract
About the role
Summary:
A unique administrative customer service role with an incentive!
Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.
This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!
MAJOR RESPONSIBLITIES:
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Solves residential account issues
Manages customer files; Ensures filing is current
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his/her Manager
SKILLS AND EXPERIENCE:
One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy
Schedule:
Schedule: Monday – Thursday: 4:00 p.m. – 12:00 a.m. Sunday: 9:00 a.m. – 5:00 p.m. Friday & Saturday: Off
Working holidays as needed.
$40,000 (position qualifies for commission on top of base salary)
This position is an existing vacancy within our organization.
Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.
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About Abell Pest Control
Who We Are
Abell Pest Control is a family owned Canadian company dedicated to providing effective, professional and courteous service in pest management. Abell is proud to announce its 90th year of providing quality pest control services to North America. Started in 1924 with one office, Abell now employs several hundred people with branch offices across Canada and the United States.
Our mission is: To provide our clients with the highest level of pest control service in a cost-effective manner that minimizes risk potential and delivers the highest level of customer service. You will always receive quality service, staff expertise, image protection and return on your investment. Our success is your success!
Abell's Quality Policy Abell Pest Control is committed to providing the highest quality pest control and other related services to industry, government and homeowners. At all times, our people will demonstrate that serving the client's requirements is our number one priority.
Our Technical Advantage - Innovation and Growth Abell has invested millions to provide you this one-of-a kind platform. Imagine having complete facility mapping with on-line records and reporting showing you have the most comprehensive pest program possible with our Electronic Site Management (ESM) Program. Or use Abell's On-Site Instant Reporting program to receive instant alerts from any of your facilities when there's a critical problem.