Field Service Planner Jobs in Greater Sudbury, Ontario, Canada
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Greater Sudbury, Ontario, Canada
Field Service Planner
Top Benefits
About the role
Position: Field Service Planner
Location : Sudbury, ON
Purpose of Role The Field Service Planner is responsible for scheduling and planning the work performed by the Service / Training team. The individual will ensure the scope of work is defined and support the service team with completing their work on time and on budget. This includes validating proper training and competencies, review and provide plan for training and ensuring service reports are completed. The individual will also follow up with our customer upon completion of projects to ensure quality assurance and work with the sales team and shop management to establish proper workflow. To properly communicate with all internal stake holders on current projects, new opportunities, and any constraints.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Establish and maintain excellent customer relationships by making periodic visits, exploring specific needs, resolving problems
- Assist with new business opportunities in relations to service contracts and training requirements and involved with site presence with current contracts for the purpose of renewal and potential growth
- Maintain a safe work environment for all personnel and ensure compliance with all policies, laws, and regulations
- Build job packages (Safe work plans, P&ID, planning details, drawing, etc
- Ensure all team members receiving the Field Service Team are provided with adequate information to successfully complete all tasks to expectations.
- Facilitate agreements with multiple departments on milestones and critical path
- Provide technical direction on projects for the service team.
- Coordinate with material expediters concerning critical items of supply
- Assist with internal training initiatives and coordinate external customer training
- Accurately quote project labor and service contracts
- Keeping customers regularly updated on all aspects of work orders
- Handling customer service requests & unscheduled maintenance requests
- Review and approve Field Audits, Toolbox transaction and audits and complete non-inventory requisitions for department requirements
- Assist with maintaining training matrix competencies
- Assist with scheduling of fleet vehicle planned service and repairs
- Communication with aftermarket sales and customer on job satisfaction and opportunities for improvement.
- Assist with addressing customer complaints in a timely and professional manner
- Assist manager with opportunities for improvement that will reduce costs and improve the efficiency of the services
- Scheduling of the commissioning of equipment
- Assist with follow up with site training and review service reports
- Provide reports on current contracts on aftermarket opportunities
- Assist with departmental payroll, employee performance evaluations and new hire requirements.
QUALIFICATIONS
Education
- Minimum High School Diploma or Certificate of Completion
Experience
- Five (5) + years’ experience in the underground mining industry
- Previous mechanical maintenance, business and management experience is required
- Be able to read electrical and hydraulic schematics with trouble shooting knowledge of hydraulics, electrical and brake systems.
- Excellent communication skills and be able to communicate effectively with all levels of workers and our customers.
- Strong computer literacy skills (MS Office)
- Bilingual (French and English)
WORKING CONDITIONS
- Willing to travel both domestically and within Canada
- Required to wear all PPE at all times
PLANNED TRAINING
- HR Orientation
- HSE Orientation
BONA FIDE OCCUPATIONAL REQUIREMENTS
- Must be able to complete all required training
- Must possess a valid driver’s license and clean driver’s abstract
- Must possess a valid passport
“This job description is not limited to those duties specifically listed and can be changed at any time in order to adapt to business demands or organizational changes.”
We offer competitive wages and benefits including:
- 3 weeks’ vacation annually.
- Paid sick and family emergency time.
- Paid overtime after 40 hours worked.
- Paid lunch break for employees working 10- and 12-hour shifts.
- Free coffee!
- Flexible Group benefits Package (Once probationary period is completed)
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Employee Bonus
- $250 Annual Safety Shoe allowance
- $200 Bi-annual Prescription Safety Glasses allowance
- Company Paid Uniforms
- Employee appreciation days, raffles/draws, BBQ’s and much more
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.
A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.