Help Desk Technician Jobs in Guelph, ON
Create alert for “Help Desk Technician”
Guelph, ON
Help Desk Support II
Top Benefits
About the role
POSITION TITLE: Help Desk Technician II
LOCATION: North Bay, ON
Salary: $68,490 – $75,204 CAD Annually
About the Position: The Help Desk Technician II is responsible in assisting MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.
Duties and Responsibilities:
- Provide second level support for all hardware and software issues.
- Prioritize, respond to, and resolve escalated technical support requests in a timely manner.
- Setup and configure desktop computers, laptops, mobile devices, tablets, monitors, printers, and peripheral devices as required.
- Install and support standard software installations.
- Maintain and update IT related assets and perform periodic hardware audits.
- Travel to other MacLean branches as required.
- Effectively prioritize tasks and manage multiple support requests simultaneously.
- Assist in network troubleshooting in collaboration with the network team.
- Apply logical problem solving and troubleshooting skills to diagnose and resolve issues.
- Document common issues and solutions to support knowledge sharing and continuous improvement.
- Escalate complex technical issues to senior IT staff as appropriate.
- Communicate technical information clearly and professionally to non-technical users.
- Demonstrate the ability to work independently and collaboratively within a team environment.
- Strong organizational and time management skills.
- Meticulous attention to detail with consistent follow through.
- Willingness to learn and adapt to new technologies and processes.
- Support IT projects and perform additional duties as assigned by the Business Systems Supervisor.
Qualifications:
Education and Experience
- A+ certification an asset.
- Post secondary diploma or certificate in Information Technology, Computer Systems, or a related field preferred.
- Previous help desk, technical support, or related IT experience preferred (3-5 years).
- Proficiency with Windows operating systems and Microsoft Office applications.
- Solid understanding of networking concepts.
- Experience with Active Directory, Linux, Office 365, MDM solutions, SolidWorks, DraftSight, and Dynamics 365 an asset.
- Strong commitment to confidentiality and data security practices.
- Bilingual fluency an asset.
Working Conditions
- Office and Factory setting.
- Fast-paced, multitasking work environment.
- Required to wear PPE on shop floor.
- Onsite role with standard 8-hour shifts.
Planned Training
- HR Orientation
- HSE Orientation – Fire Suppression System
- Vivantio ticketing and asset system
Bona fide Occupational Requirements
- Must complete all required training
- Must possess a valid driver's license and clean driver’s abstract
About Us: Founded in 1973 in Ontario, Canada, MacLean Engineering is the world’s largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder’s original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.
Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of MacLean’s mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.
Our skilled tradespeople work in a safety‑first environment to build high‑quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact.
We offer competitive wages and benefits including:
- 3 weeks' vacation annually
- Paid Overtime after 40 hours worked
- Flexible Group benefits Package (Once probationary period is completed)
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Employee Bonus
- $250.00 Annual Safety Shoe allowance
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.
A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Not the right fit? Search for Help Desk Support jobs in North Bay, ON
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.