Bilingual Information Specialist Jobs in Guelph, Ontario, Canada
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Guelph, Ontario, Canada
Bilingual Information Specialist
Top Benefits
About the role
Global Services – Defining Tomorrow With Information Today!
At ISB Global Services, we deliver trusted solutions in background screening, driver qualification systems, supply chain security programs, insurance technology, insurance-related documentation, and investigative services for organizations across North America. Our team is committed to providing innovative, accurate, and client-focused solutions that help businesses operate with confidence.
ISB is looking for a Bilingual Information Specialists to join our Team! We are currently seeking a Bilingual Information Specialist to fill a vacancy in our Operations team.
Position: Bilingual Information Specialist (French/English)
Location: 100 Stone Road West, Guelph, Ontario Schedule: Full time, In-office Salary: $50,000
Reports To: Director of Operations
Position Summary
The Bilingual Information Specialist serves as a key point of contact for clients, providing exceptional service and support in both English and French. This role is responsible for managing client relationships, coordinating onboarding and training, resolving client inquiries, and supporting account growth initiatives. The ideal candidate is detail-oriented, customer-focused, highly organized, and thrives in a fast-paced environment.
Key Responsibilities
Process orders of Employment Background Screening products for various clients accurately and efficiently. Ensure the precision of reports and results delivered to clients. Maintain professionalism in interactions with ISB clients and vendors across North America.
Qualifications & Skills
Fully bilingual in English and French (written and verbal) is required. High school diploma or associate’s degree. Previous experience in customer service, account management, client relations, or administrative support preferred. Ability to manage multiple priorities and work effectively in a fast-paced environment. Excellent organizational skills and attention to detail. Proficiency in Microsoft Office Suite and comfort learning new systems and technologies. Ability to work effectively with minimal supervision. Proactive attitude with a willingness to take initiative. Problem-solving mindset with strong conflict resolution and customer support abilities. Experience in insurance, Insurtech, or professional services environments is considered an asset.
Why Join ISB?
Opportunity to work with a growing and innovative organization. Collaborative and supportive team environment. Professional development and training opportunities. Meaningful work supporting clients across multiple industries.
Benefits
Employer Paid Benefits Paid Vacation Employee Assistance Program Competitive Pay Learning and Development Opportunity Growth Potential Job Type: Full Time Permanent Existing Vacancy Ready to Apply? At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to careers@isbglobalservices.com.
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About ISB Global Services
ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.
Having discovered that there was no such service of its kind within the insurance industry; Darrell Parsons went about creating what would eventually become ISB Global Services (ISB). Incorporated in 1994, ISB has since become the industry leader in insurance document sourcing. Over the years ISB has evolved its inventory of products and services to include a suite of employment background screening products to truly become a one-stop-shop service for both insurance based and corporate clients.
ISB has developed regional product offerings and always remains compliant within privacy legislation throughout numerous geographic areas. Providing fully bilingual services also helps ISB assist clients no matter which province or territory they may be located in.
ISB prides itself in our outstanding customer service and is always looking for ways to improve processes for our customers. We look forward to showing you what we can do for you.