Guest Service Agent Jobs in Halifax, NS
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Halifax, NS
guest service agent
Top Benefits
About the role
About Us:
SilverBirch Hotels & Resorts is one of Canada?s leading hotel management companies and manages a large portfolio of full-service, client focused, and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
Position Title: Guest Services Agent
Reports To: Guest Services Manager
Employment Type: Hourly Full-Time & Part-Time
Availability:
Full-Time: 28 - 40 hours/week
Part-Time: Up to 28 hours/week
Rate of Pay: $17.38-18.38 per hour
Start Date: June 2026
Department: Front Office
Location: Delta Hotels By Marriott Halifax Downtown, Halifax, NS
General Overview:
The Guest Services team is responsible for the overall guest experience from arrival to
departure, including check-in, check-out, and guest inquiries. This is an excellent front line opportunity for someone looking to begin or advance a career in the hotel industry.
Guest Services Agents play a vital role in the guest experience by acting as a host for the
hotel, ensuring each guest receives a warm welcome, efficient service, and prompt
assistance. This position requires the ability to multitask, attention to detail, and a
commitment to upholding service standards. Guest Services Agents typically work in a
team environment, handling a variety of guest interactions throughout their shift.
Key Responsibilities:
- Greet guests warmly and professionally, ensuring a positive first impression.
- Perform check-in and check-out procedures according to brand and property
standards.
- Respond to guest inquiries, requests, and feedback in a prompt, courteous, and
professional manner.
- Handle guest payments, process transactions, and maintain accurate records.
- Maintain the security and privacy of guest information at all times.
- Follow all safety and security policies, including emergency procedures and fire
safety protocols.
- Report maintenance concerns or safety hazards to leadership.
- Participate in departmental communication meetings.
- Embrace and uphold the hotel's Vision, Mission, and Values.
- Perform other duties as assigned by leadership
Other Abilities, Skills and Competencies:
- Friendly, enthusiastic demeanor with a neat, professional appearance.
- Strong guest service skills with a genuine desire to exceed expectations.
- A keen eye for detail and accuracy.
- Well-organized with the ability to multitask and work efficiently.
- Reliable and flexible, with availability for varied shifts including evenings, weekends,
and holidays.
- Physically capable of standing for long periods and performing repetitive movements.
- Self-motivated, able to solve problems, take initiative, and complete tasks with
minimal supervision.
- Comfortable using computers and learning software
- Previous front desk or customer service experience is an asset.
Working Conditions:
- Fast paced environment that is often demanding
- Stand, walk and remain on feet to perform job duties for entire shift duration
- Available for working a variety of shifts which includes weekends, statutory holidays,
- evenings and overnights as required
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.?
SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.?
Notice to potential job applicants:?
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.?
Pay: $17.48-$18.48 per hour
Benefits:
- Discounted or free food
- Employee assistance program
- On-site gym
- Paid time off
Application question(s):
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