Position Summary

The Care Manager (Registered Nurse or Registered Practical Nurse) ensures quality of care delivery and is the primary manager responsible for day-to-day client/family relationships and care provided by Elizz by SE Health. Reporting to the Clinical Director, the Care Manager supports driving business results through positive client/family experience and managing a team of frontline staff.

Status- FT /Permanent

Why join our team?

Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks. Growth That Meets Your Ambition Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions. Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging. Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. Manage your life. At SE, you’ll be supported with the time you need to meet the needs of your clients and meet your own needs, develop yourself and your career, and be part of a team.

Responsibilities

Conducts in-person and virtual intakes, assesses Clients with respect to physical, emotional and environmental needs and develops a plan for Client care Reviews care progress and adjusts care plans in response to changing client/family needs and requests Liaise with other business lines within SE Health and service provider organizations beyond SE Health to refer clients, coordinate and review service delivery, assess progress against goals, and monitor client experience Supports and engages in relationships with local community leaders and organizations to establish long term relationships that will translate into positive client experience and referrals Manages and supervises a team of frontline staff which may include PSWs, RPNs, and other care professionals Develops, promotes and ensures high quality, innovative customer service Acts as adviser to ensure that Client and Client contacts have all information required to be full participants in their care Delivers on our Brand Promise by leading the client experience, ensuring our frontline staff are doing whatever it takes to bring health, wellness and overall peace of mind to our clients, their families and caregivers Interview and select frontline staff to meet ongoing staff requirements Facilitate orientation of new frontline staff.

Accountable for staff performance expectations and management, ensuring staff

Availability meets business needs and that there is compliance to all systems Support business objectives and KPIs, including accurate documentation in electronic and paper systems, and reporting on key indicators and outcomes Supports a continuous learning environment and staff learning opportunities Conducts Supervisory visits to evaluate frontline staff performance and job satisfaction, ensuring positive employee experience Monitors and reports on risk issues and adapts care as needed Maintains timely and accurate documentation practices, including complete and accurate client assessments, care plans, client files, client pay and billing information Reviews records on a periodic basis to ensure accuracy and up to date information Ensures compliance with SE Health, national, state/provincial legislative requirements and practice standards in areas such as health, employment, occupational health & safety and others All other reasonable duties as assigned

Requirements

RN or RPN licensed with College of Nurses Ontario and in good standing; RN preferred At least 3 years of nursing experience (home and/or community preferred) Previous client relationship management experience is preferred Previous experience managing teams and coaching to performance Current First Aid / CPR certificate Excellent interpersonal and verbal/written communication skills Excellent time management skills Ability to deal with conflict and excellent problem-solving skills Vehicle and valid driver’s license and the ability to travel to client homes on a regular and recurring basis High level of computer proficiency Flexibility in covering evenings and weekends on-call Recent Vulnerable sector check, and clear Immunization record

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

AI and compensation details: We use AI to take notes during our interview. All applicationsand interviews arereviewed by our Talent Acquisition team. This role is a replacement position .Thehiringpayrangeis$69000-$87000 annually based on experience.