Position Description & Qualifications

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers. As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

Summary/Purpose

Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc. Successfully complete a 5 month VFR Air Traffic control course at DND training facility in Cornwall, Ontario. Participate in supporting air traffic operations by processing and coordinating ATC data in accordance with established military and civil aviation standards. Responsible for compiling, verifying, and distributing operational data such as flight movements, weather updates, runway conditions, and emergency notifications, which are essential for informed decision-making by air traffic controllers and pilots. Ensure compliance with all Serco Canada Inc. policies, including the Code of Conduct and Ethics, the Serco Management System, and performance development requirements.

Key Responsibilities

Other related duties relevant to this position as may be required. Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Data Coordination & Compliance CF ATC Management Orders (B-GA-164-000/AA-001) Manual of Air Traffic Services (MATS) DND/PWGSC/SFMI Scope of Work for 5 Wing 5 Wing/Serco ATC Section Orders 5 Wing Flying Orders Process ATC data in alignment with: Maintain strict adherence to all regulatory and operational procedures. Operational Support Coordinate with the London Flight Information Centre (FIC) for VFR arrivals/departures, NOTAMs, and Runway Surface Condition Reports. Provide updates including ATIS, emergencies, runway status, and PIREPs. Log critical operational data such as runway activity, emergencies, equipment status, and bird activity. Emergency & Communication Management Liaise with relevant agencies during emergencies and diversions. Ensure timely and accurate communication of operational changes and incidents. Data Entry & Reporting Utilize the Air Stats Program to enter and manage IFR/VFR traffic data. Compile and distribute weekly and monthly statistical reports. Ensure all deliverables and reports are completed accurately and on schedule. Team Contribution Demonstrate Serco values in daily operations. Perform additional duties as assigned by the Lead Tower Controller. Hourly Rate: 28.50

(Upon completion of the course in Cornwall Ontario, the wage goes to $42.79)

(Upon completion of qualification hourly rate for Tower Contoller position- $67.38)

Hours of Work: 40 hours per week

Education /Certifications

Available to complete a Canadian Forces, or Transport Canada/Nav Canada, or ICAO Equivalent Air Traffic Control Visual Flight Rules Course. Must possess or be eligible to obtain a Transport Canada Radio Operator Certificate (ROC-A). Ability to obtain and maintain Secret Level II security clearance. Solid understanding of aviation regulations and local procedures. Familiarity with civil and military flight operations in Goose Bay is an asset. Valid Class 5 NL Driver’s License and ability to provide a driver’s abstract. Must pass a pre-employment drug and alcohol screening. Must be able to obtain and maintain a Class II aviation medical.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.