Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. Salary range (but not limited to): 43,600 - 53,200 About the role We are looking for an Accounting Service Representative for our Cime Finance Operations Department, who will play an important role in supporting our growth. What you will accomplish with us: Respond to telephone and written inquiries from customers and brokers. Contact customers and brokers by telephone and email to arrange payments. Understand customers’ needs and provide appropriate advice in a timely manner. Process all documents related to cancellation and/or termination transactions. Ensure the accuracy of transactions and verify payments received. Efficiently manage collection follow-ups, ensuring that all relevant decision-making factors have been taken into account. Prepare various collection letters. Verify and enter banking information, review new accounts and policies, and adjust payment schedules. Process and resolve issues relating to payments, disbursements, payment agreements, payment methods, and account or policy discrepancies. Perform transactions to help resolve incoming requests and agreements. Perform duties subject to Automatic call Distribution (ACD). What you will bring: Vocational studies diploma in Accounting or an equivalent combination of education and experience. At least one year of experience in a similar position. Attention to detail and efficiency in a high-volume work environment. Excellent communication skills and a strong sense of customer service. Proficiency or training with standard office software. Bilingualism (English-French) You will be answering calls and providing services to English-speaking customers on a regular basis. No Canadian work experience is required; however, you must be eligible to work in Canada. #LI-Hybrid Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.