Come join a dynamic team of professionals!

Do you have the leadership skills needed to participate on project teams and support User Test teams to enhance Electronic Data Transfer software applications? Do you have the skills needed to provide day-to-day administrative services and customer service to clients? If so, please consider this exciting opportunity within the Driver and Vehicle Services, Transportation Safety Division.

The Driver and Vehicle Service Branch promotes public education and program delivery, fraud prevention and awareness, as well as regulatory driver and vehicle licensing functions critical to the division's transportation safety mandate within a digital and customer-focused operational environment.

About the job

In this job, you will:

• Process requests for access to driver, vehicle and carrier information products.
• Maintain and update related databases.
• Prepare Authorized Requestor contractual agreements.
• Respond to client inquiries and complaints regarding terms of agreements.
• Provide internal and external support staff with daily reports.
• Provide technical support by telephone to clients using Authorized Requestor Information System.

What you bring to the team

Technical expertise:

• ability to interpret and apply procedures regarding document management applications (e.g. Electronic Data Transfer Systems (EDT)) and computer hardware configurations including various software peripherals
• ability to interpret and apply relevant legislation (e.g. the Highway Traffic Act, Freedom of Information of Protection of Privacy Act)
• knowledge of computer operations, such as databases and word processing software (e.g. Word, Access)
• understanding of the IMS environment and database structure to access information
• understanding of contract management processes

Leadership and consultation skills

• you can assist technical support staff in resolving issues and documenting evidence of deviations from specifications
• you assess workload, establish priorities and manage multiple tasks while working with tight deadlines

Analytical and problem solving skills

• experience managing, maintaining and reconciling accounting and problem logs
• experience providing technical support to clients and troubleshooting software issues
• you can recommend the development of new products, identify and resolve discrepancies and develop test strategies and test cases for products testing
• ability to analyze and evaluate results to ensure specifications are met

Communication and interpersonal skills

• interpersonal skills to work collaboratively with a variety of stakeholders
• written communication skills to create a variety of correspondence and reports
• oral communication skills to effectively respond to client queries

Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

This role comes with a comprehensive compensation and benefits package that includes:

• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

Additional information

Address: 1 English Temporary, duration up to 12 months, 87 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check Compensation Group: Ontario Public Service Employees Union Schedule: 3 Category: Administrative and Support Services Posted on: Tuesday, July 21, 2026

Note

About security checks

A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential. Less qualified applicants may be considered on an underfill basis.

How to apply

You must apply online by visiting www.ontario.ca/careers. You must enter the job id# 246977 in the Job ID search field to locate the job ad. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us. OPS employees are required to quote their WIN EMPLOYEE ID number when applying. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember

The deadline to apply is Wednesday, August 5, 2026 11:59 pm EDT. Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation is available under the Ontario's Human Rights Code .