About Calian

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.

We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

Position Overview

Calian is currently hiring Crisis Support Workers to support a 911 call centre for a public safety organization.

We are looking for 12 hour coverage (7AM-7PM and 7PM-7AM).

Responsibilities

Offer immediate de-escalation and support to those experiencing a mental health crisis Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services Decrease the volume of non-emergent mental health-related calls Reduce the use of public safety personnel for non-emergent responses when appropriate Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

Qualifications

University degree or college diploma in psychology, social work, nursing, counselling or equivalent. Telephone crisis service delivery, preferably more than 2 years’ experience Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone Delivery of over the phone assessments and safety planning Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral Critical thinking and problem-solving skills Ability to effectively and efficiently navigate multiple computer systems Ability to work well both independently and as part of a multi-disciplinary team.

Additional Requirements

You will be able to obtain a Provincial Security Clearance

Compensation

$33-$35/hour plus shift premium

Vacancy

There are 7 vacancies

AI Usage Disclosure

At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.

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