The Account Manager is responsible for growing sales and increasing company profitability by maintaining and expanding relationships with existing customers while actively developing new business within an assigned territory. This role focuses on promoting products and services, providing technical support, and delivering customer training to drive long-term value and customer satisfaction.

Key Duties & Responsibilities

Manage and maintain strong customer relationships to ensure high levels of satisfaction Generate new sales with existing customers and develop new customer opportunities within the assigned territory Act as a liaison between clients and internal departments to ensure accurate communication and service delivery Utilize CRM and other online sales tools to keep Operations and Management informed of sales activity, upcoming projects, and opportunities Visit job sites as required to take measurements, provide client services, or support project needs Collect and share competitive intelligence and market information while collaborating with the sales team Prepare, present, and follow up on customer quotations Collaborate with management to develop and achieve sales and training objectives Assist in the development of sales presentations and marketing materials Deliver in-depth sales presentations highlighting key benefits, ROI, and overall value Conduct business with honesty and integrity in all customer and vendor interactions Participate in trade association events and local industry organizations as required Perform other duties as assigned Employee Safety Responsibilities Work in compliance with all health and safety legislation, company policies, and procedures Take all reasonable precautions to ensure the health and safety of workers under their supervision Communicate known workplace hazards and existing controls to mitigate risk Involve workers in hazard identification and control processes Ensure all workers are adequately trained, knowledgeable of equipment, and properly supervised Maintain regular safety communication and observe safe work practices Report incidents or imminent dangers and participate in investigation processes as required Required Qualifications Minimum 3 years of sales and/or account management experience Knowledge of industrial safety equipment and services is considered an asset Business degree or equivalent combination of education and experience Experience selling multiple product and/or service lines Strong communication skills with the ability to convey key information to diverse audiences Proven consultative selling skills Demonstrated ability to assess client needs, develop proposals, and deliver tailored solutions Experience working with BPM systems Strong relationship-building and interpersonal skills