Bilingual Investment Services Representative (French/English)

Location: Toronto, ON (Fully Onsite)

Duration: 7-Month Contract with Strong Potential for Extension or Permanent Hire

Pay Rate: $27.00/hour

About The Opportunity

Our client, a leading financial services organization, is seeking a Bilingual Investment Services Representative to join their Investment Services Contact Centre. This is an excellent opportunity for individuals with banking or investment experience who enjoy delivering exceptional customer service in a fast-paced environment.

As the first point of contact for clients, you will provide professional support for investment accounts, resolve inquiries, and deliver an outstanding customer experience while maintaining a strong focus on accuracy and compliance.

Key Responsibilities

Respond to client inquiries via phone and email in both French and English. Provide timely, accurate, and professional service related to investment accounts and banking products. Assist clients with account inquiries, transfers, registered accounts (RRSPs), and general investment-related questions. Investigate and resolve client concerns while exercising sound judgment and problem-solving skills. Identify opportunities to educate clients on additional products and services through appropriate referrals. Adhere to company policies, procedures, and regulatory requirements while maintaining attention to risk and compliance. Contribute to a collaborative, team-oriented contact centre environment.

Required Qualifications

Fluent in both French and English (written and verbal). 2–4 years of customer service experience within a banking or financial services contact centre. 2–4 years of experience supporting financial products or investment-related accounts. Strong understanding of investment products, account transfers, and registered accounts such as RRSPs.

Preferred Qualifications

Previous wealth management or investment contact centre experience. Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC) designation (completed or in progress). Branch banking or teller experience with exposure to investment products. Post-secondary education in Business, Finance, or a related field.

Schedule

Training

Monday to Friday 9:00 AM – 5:00 PM

Regular Shifts

Contact Centre operates Monday to Friday from 8:00 AM – 8:00 PM Rotating shifts within operating hours (latest shift: 12:00 PM – 8:00 PM)

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay And Benefits

The pay range for this position is $27.00 - $27.00/hr.

Workplace Type

This is a fully onsite position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.