The Role

The Director of Infrastructure leads the strategy, governance, delivery, and continuous improvement of enterprise technology infrastructure that supports business operations at scale. This role is responsible for ensuring secure, reliable, and cost-effective infrastructure services across corporate offices, data centers, cloud platforms, networks, end-user computing foundations, and core enterprise systems. The position partners closely with executive leadership and cross-functional business teams to align infrastructure investments with operational priorities, growth objectives, and risk management requirements.

Please note this position requires in-office attendance one day per week

Key Responsibilities

Develop and execute an enterprise infrastructure strategy aligned with corporate objectives, operational requirements, and long-term business growth. Lead the design, implementation, and support of corporate infrastructure services, including networks, servers, storage, cloud environments, identity services, and workplace technology platforms. Ensure infrastructure services meet business expectations for availability, performance, security, scalability, and service quality across corporate operations. Establish governance, standards, policies, and operating procedures for infrastructure architecture, service delivery, change management, and operational support. Partner with business leaders, finance, cybersecurity, application teams, procurement, and compliance stakeholders to prioritize initiatives and support enterprise-wide objectives. Oversee disaster recovery, backup, business continuity, and operational resilience programs, including testing, documentation, and remediation planning. Manage infrastructure budgets, capital planning, operating expenses, asset lifecycle decisions, and vendor contracts to balance cost, risk, and performance. Lead and develop infrastructure leaders, engineers, administrators, and service providers while promoting accountability, collaboration, and continuous improvement. Drive modernization efforts through automation, standardization, monitoring, and process improvement to increase efficiency and reduce operational risk. Monitor service levels, operational metrics, and infrastructure health, and provide executive reporting on risks, investments, priorities, and outcomes. Evaluate emerging technologies and recommend solutions that improve business enablement, resilience, governance, and cost optimization. Ensure infrastructure practices comply with internal controls, audit expectations, data protection requirements, and applicable regulatory standards.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field. 10+ years of progressive experience in infrastructure, enterprise systems, network operations, cloud operations, or related IT functions, including substantial leadership experience. Proven experience leading infrastructure operations in a mid-size or large corporate environment. Strong knowledge of enterprise networking, compute, storage, cloud and hybrid platforms, identity and access management, endpoint infrastructure, and infrastructure security controls. Experience developing governance models, service standards, operational procedures, and performance metrics for enterprise IT environments. Demonstrated success managing budgets, vendors, managed service providers, and cross-functional initiatives in support of business priorities. Strong communication, stakeholder management, decision-making, and people leadership skills, with the ability to work effectively across technical and non-technical teams.

Preferred Qualifications

Master’s degree in a related field or MBA. Relevant certifications such as ITIL, PMP, CISSP, CCNP, AWS, Azure, or comparable enterprise infrastructure and governance credentials. Experience supporting mergers, acquisitions, office expansions, infrastructure consolidations, or enterprise transformation initiatives. Experience in publicly traded, multi-site, or highly regulated corporate environments. Familiarity with IT service management, audit readiness, risk management, and corporate compliance frameworks.

Core Competencies

Business alignment and strategic planning Financial stewardship and budget management Governance, risk, and compliance orientation Vendor and partner management Executive communication and stakeholder influence Organizational leadership and team development Service quality, resilience, and continuous improvement

About Us

Welcome to Enghouse – where innovation meets financial finesse! As a dynamic and publicly traded Canadian enterprise (TSX: ENGH), we're not just about software solutions; we're crafting the future of remote work, visual computing, and cutting-edge communications for the next generation of software-defined networks. If you're ready to break free from the mundane, join us on this exciting journey! Discover more about Enghouse here and get ready to be part of something extraordinary.

We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with us? Apply now!