JOB DESCRIPTION Compensation $80,000 - $130,000 Purpose This role Drives effective delivery of product/platform needs through developing high quality software and technical solutions. Fluent across the full stack and coaches junior developers to promote a flexible mindset and develop technical competence Responsibilities Advanced proficiency in Salesforce development tools, such as Flows, Apex, Visualforce, Lightning (Aura) components, and Lightning web components Integrate Salesforce with external systems using APIs (REST/SOAP). Conduct code/Configuration reviews and enforce Salesforce development standards and best practices. Monitor and troubleshoot issues within Salesforce environments (production bugs) and provide resolution in a timely manner. Document technical solutions, processes, and troubleshooting steps for internal reference. In-depth knowledge of Salesforce architecture, data models, and best practices Transform functional requirements into high-quality Salesforce solutions Proven ability to design and implement scalable, efficient Salesforce solutions Strategic thinking and ability to align Salesforce solutions with overall business objectives Researches and analyzes industry trends and benchmarking information as they apply to Salesforce platform A track record of successful Salesforce project implementations and a portfolio of completed projects A track record of successful CRMA implementations Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on vision and value delivery Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives. Presents results and/or demos with appropriate complexity for different audiences. Skills Mandatory Experience: Bachelor's degree in CS or 5-8 years of relevant developer experience 4-5 years of experience in developing high performance and highly scalable Salesforce applications in an agile environment Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks Proven experience managing design and delivery of medium to high complexity products Sound knowledge of emerging web and mobile technologies - Enterprise cloud/SaaS platforms especially CRM/Salesforce Preferred Experience: 5+ years of Salesforce hands-on development experience, preferably in both Salesforce Sales Cloud and Service Cloud CRM Analytics Experience is highly preferred Customize and optimize key Service Cloud features, such as Case Management, Service Console, Knowledge Articles, Flows and Omni-Channel routing. Strong Salesforce Lightning knowledge/experience and understanding of constraints of the platform Salesforce Certifications: Admin, Advanced Admin, Platform App Builder or Platform Developer I, Consultant (Sales and/ or Service) Bachelor's degree or equivalent Strong knowledge of development of web technologies, primarily in Salesforce Development of Flows, Apex class, Lightning Web components, Visualforce, Einstein Chatbot, APIs and integrations Designing and developing high-quality, informative, and visually compelling dashboards for the Salesforce CRM platform, focusing on sales operations and support users Collaborating with cross functional engineering teams to ensure technical feasibility, alignment with team standards and practices, and selection of appropriate types of graphics and visual representations to simplify complex datasets Strong knowledge of version control, DevOps tools and CI/CD pipelines Knowledge on relational databases such as Oracle, No SQL, Aurora, Postgres Strong mentoring and lead skills to lead and guide Software Engineers technically and functionally Excellent communication skills and ability to collaborate with cross teams to delivery high quality solutions Strong problem-solving skills and attention to detail with an ability to maintain an analytical perspective during a crisis and supports crisis resolution Extensive experience with complex Salesforce customization and configuration Salesforce certifications as related to the Service Cloud role and Development Education Bachelor's degree in related discipline. Experience 5+ years of experience Physical Demands Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role ______________________________________________________________________________ Ingénieur principal Salesforce Rémunération 80 000 $ – 130 000 $ Objectif Ce rôle vise à assurer la livraison efficace des besoins liés au produit ou à la plateforme en développant des logiciels et des solutions techniques de haute qualité. La personne est à l’aise sur l’ensemble de la pile technologique (full stack) et accompagne les développeurs juniors afin de promouvoir un état d’esprit flexible et de développer leurs compétences techniques. Responsabilités Maîtrise avancée des outils de développement Salesforce, tels que Flows, Apex, Visualforce, les composants Lightning (Aura) et les composants Web Lightning (LWC) Intégrer Salesforce avec des systèmes externes à l’aide d’API (REST/SOAP) Effectuer des revues de code et de configuration et faire respecter les normes et meilleures pratiques de développement Salesforce Surveiller et diagnostiquer les problèmes dans les environnements Salesforce (bogues en production) et fournir des solutions rapidement Documenter les solutions techniques, les processus et les étapes de dépannage à des fins de référence interne Posséder une connaissance approfondie de l’architecture Salesforce, des modèles de données et des meilleures pratiques Traduire les exigences fonctionnelles en solutions Salesforce de haute qualité Démontrer une capacité éprouvée à concevoir et à mettre en œuvre des solutions Salesforce évolutives et efficaces Faire preuve de pensée stratégique et aligner les solutions Salesforce sur les objectifs d’affaires globaux Rechercher et analyser les tendances du secteur et les données de référence liées à la plateforme Salesforce Détenir une expérience démontrée de projets Salesforce réussis ainsi qu’un portfolio de projets complétés Détenir une expérience réussie dans des implémentations CRMA (CRM Analytics) Participer activement aux rencontres agiles (mêlées quotidiennes, planification de sprint, revues de sprint et rétrospectives) afin d’assurer l’alignement de l’équipe Identifier les risques et leurs impacts potentiels et proposer des solutions pour atteindre les objectifs d’affaires Présenter les résultats et/ou démonstrations en adaptant leur complexité selon l’audience Compétences Expérience obligatoire Baccalauréat en informatique ou 5 à 8 ans d’expérience pertinente en développement 4 à 5 ans d’expérience dans le développement d’applications Salesforce performantes et hautement évolutives dans un environnement agile Bonne compréhension des cadres de développement agile tels que Scrum, Lean, XP et Kanban Expérience démontrée dans la gestion de la conception et de la livraison de produits de complexité moyenne à élevée Solide connaissance des technologies web et mobiles émergentes, notamment les plateformes infonuagiques d’entreprise/SaaS, particulièrement CRM/Salesforce Expérience souhaitée Plus de 5 ans d’expérience pratique en développement Salesforce, idéalement avec Sales Cloud et Service Cloud Expérience en CRM Analytics (CRMA) fortement souhaitée Personnaliser et optimiser les fonctionnalités clés de Service Cloud, telles que : gestion des cas, console de service, base de connaissances, flows et routage Omni-Channel Solide connaissance de Salesforce Lightning et compréhension des limites de la plateforme Certifications Salesforce : Administrateur, Administrateur avancé, Platform App Builder ou Platform Developer I, Consultant (Sales et/ou Service) Baccalauréat ou équivalent Solides compétences en développement de technologies web, notamment : Flows, Apex, composants Web Lightning, Visualforce, Einstein Chatbot, API et intégrations Concevoir des tableaux de bord Salesforce informatifs, visuellement attrayants et de haute qualité pour les opérations de vente et les équipes de soutien Collaborer avec des équipes d’ingénierie multidisciplinaires afin d’assurer la faisabilité technique et le respect des normes Bonne connaissance des outils de gestion de versions, DevOps et pipelines CI/CD Connaissance des bases de données relationnelles (Oracle, Postgres, Aurora) et NoSQL Solides compétences en mentorat et en leadership technique pour encadrer les ingénieurs logiciels Excellentes aptitudes en communication et collaboration interéquipes Fortes compétences analytiques et en résolution de problèmes, avec une grande attention aux détails, y compris en situation de crise Expérience approfondie en personnalisation et configuration complexes de Salesforce Certifications Salesforce pertinentes au rôle Service Cloud et au développement Formation Baccalauréat dans une discipline connexe Expérience Plus de 5 ans d’expérience Exigences physiques Des mesures d’adaptation raisonnables seront offertes afin de permettre aux personnes en situation de handicap d’accomplir les fonctions essentielles de ce poste. Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together. COMPANY OVERVIEW Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Our Purpose: Connecting the world to share food and care for one another Our Mission: Delivering success for our customers through industry-leading people, products and solutions Our Identity: Together we define our future of foodservice and supply chain Here’s a sample of the many benefits Sysco colleagues enjoy: Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts - Short-Term and Long-Term Disability - Life Insurance - Voluntary Optional Insurance - Parental Leave Plan - Company Pension Plan - Group RRSP & TFSA - Employee and Family Assistance - Stock Purchase Plan - Maple Virtual Care - Unlimited on-line learning - Sysco product discounts - Preferred vendor discounts - Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL INFORMATION This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team. This Job Requisition is for an existing vacancy. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.