Job Description

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

What You´ll DO: Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations. Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis. Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers. Participate in user acceptance testing (UAT) and assist with data migration activities. Participate in identifying and resolving process bottlenecks. Design, develop, and implement solutions using ServiceNow platform capabilities. Design and implement workflows, forms, and automation scripts to optimize ITOM processes. Develop and maintain ServiceNow workflows, forms, scripts, and reports. Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).. Customize and configure ServiceNow applications based on business needs. Configure the ServiceNow platform to meet the organization's ITOM requirements. Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally. Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

Key Activities

Discovery, Service Mapping, Event Management: Discover devices and applications across various network segments to ensure data quality of CMDB. Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services. Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development

Conduct requirements analysis for development of new features, components and enhancements to existing components. Conduct or participate in design discussions, design/code walkthrough meetings. Design, develop, review, test, deploy and support out of the box solutions in the platform. Ensure compliance to customers security best practices and coding standards. Ensure compliance to customers reference architecture and requirement/design artefacts. Ensure compliance to customers development and release methodologies (CM/CI/CD). Navigate and adapt to various environments providing support for and working closely with customers. Contribute to production work including deployments and incident and problem management.

Integration

Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow. Establish and maintain data integrations to ensure accuracy and consistency.

Reporting

Generate and analyze reports related to Discovery, Service Mapping, and Event Management. Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement

Stay informed about industry best practices and evolving regulatory requirements. Propose and implement improvements to ITOM processes and ServiceNow configurations.

Who You Are

Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM. This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil Proven experience in business process transactions Proficiencies in business process management and optimization Experience with system administration, and of ServiceNow. Experience with User Management including groups, users, roles, ACLs, etc. Experience in setting up and managing out of the box applications. Experience in configuring ServiceNow workflows and forms. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc. Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries. Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels. Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices. Ability to learn quickly and adapt to new technologies. Experience in Observability a plus. Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus. Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming. Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship. At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families and our approach is to encourage and support masking, testing, and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing, and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.