SYSTEMS OPERATIONS & ANALYTICS CO-OP

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the Systems Analyst as a part of the Systems team, the Systems Operations & Analytics Co-op will support the day-to-day operation of our internal platforms and tooling. With a combination of agile day-to-day requests and long-term project alignment, you will be contributing directly to the systems the business depends on. This is a hands-on role working inside a real ticketing workflow; you will bridge the gap between an internal collection of APIs, HTML/Javascript, and GUI-based webhooks with administrative tasks, UI improvements, documentation building and maintenance, and business workflow mapping.

If you are looking to jump in on open opportunities, take ownership on tasks, and play a real part in maintaining and strengthening the organizational operation of a dynamic department, then this role is for you.

Responsibilities & Key Duties:

Platform Ownership:Become an SME (subject-matter expert) inan appropriate companysoftware, and leverage that to field integrations and workflows for the companyvia native admin elements.

Ticket Support & Administrative Adjustments:Work through daily tickets requiring configuration changes, data corrections, and administrative updates across internal platforms.

Documentation Management:Use yourday-to-dayexperience to create,maintain, and improve software documentation — covering processes, integrations, and internal tools — so the team can build andoperatewith clarity.

Workflow Mapping:Outline and present workflow diagrams for operational processes and ticket resolutions, helping stakeholders and team members understand how systems and procedures connectacross APIs, codebases, and disparatesoftwares.

Collaborationand Team Support:Identifydaily tasks to contribute to across the team, supporting ongoing projects and filling gaps where help is needed most.

What You Bring:

Technically Grounded:Comfortable workingalongside an existingGolangcodebase and making targeted,integrations. Willing to learn systems youdidn'tbuild.

Front-End Awareness:Familiar with HTML and JavaScript at a level sufficient to make UI adjustments confidently and without breaking things.

Documentation Discipline:Takes pride in clear,accurate, and useful written documentation. Understands that good docs are part of good software.

Process Thinker:Able toobservea workflow, map it clearly, and communicate it to both technical and non-technical audiences.Detail-oriented with administrative andinterdepartmentalwork.

Clear Communicator:Able to explain a technical restraint to someone who does not write code and abusinessrequirement to someone who does. Keeps stakeholders informed withoutover-communicating, andflagging to the team whenprojects are unclear or blocked.

Experience:

Exposure toweb development (HTML,Javascript) and familiarity with webhooks to GO codebases.

Experienceorcourseworkin softwareintegratingwith external APIs at scale: REST,GraphQL, webhooks, or similar.

Familiaritywith workflow management and communicating business-related decisions with various departments.

Experience in a small teamwearingmultiple hats andcontributingproactively rather than reactively.

Education:

Currently enrolled in a Computer Science, Software Engineering, Informationor BusinessTechnology,or related co-op program. Practical experience anddemonstratedability are valued alongsidecredentials.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.