The Intake Coordinator is focused on provided administrative assistance to the return-to-work program. The primary goal of this role will be to assist in ensuring a high level of customer service and assist in maintaining cycle time objectives.

The Intake Coordinator is responsible for booking referrals into the clinician’s schedule along with fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.  

Primary Responsibilities

• Act as the initial point of contact for referral source and clients
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan 
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Arrange and track medical investigations as ordered by physicians
• Complete data entry and billing 
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes 
• Provide administrative support to the Care Coordinator Manager and Clinic Director 

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent 
• Preference given to applicant Diploma or certificate in office administration or medical office administration
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task  
• Excellent communication (verbal/written) and interpersonal skills 
• Strong computer and data entry skills 
• Flexible and adaptable to change
• Previous experience in a physiotherapy or medical clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.  

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca [http://lifemark.ca]

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