Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: UX Researcher

Reports to: Director, Market-Creating Innovation

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Hybrid

Job Purpose

The Market-Creating Innovation (MCI) team is at the center of our innovation hub. We are focused on building a digitally enabled organization and exploring new engagement and market opportunities to help everyone be a philanthropist. We work in agile with a lean startup approach and design thinking, asking our team of developers, designers, advisors, and experts to think beyond and find effective and efficient technology-infused solutions that put people at the center of everything that we deliver.

As a UX Researcher, your primary responsibility is to drive experimentation and research initiatives that support the development of our innovation solutions. You will play a crucial role in understanding user needs, testing concepts, and providing data-driven insights to inform product decisions.

You will work collaboratively with the team and other stakeholders to ensure that research goals are achieved effectively and efficiently. Your role is critical in conducting various types of user research, analyzing data, and presenting findings that help shape our product development and innovation strategies.

You will be responsible for designing and executing research studies, managing research timelines, coordinating participant recruitment, and ensuring effective communication of research insights to the team. You will also be responsible for maintaining research documentation and contributing to the team's knowledge base.

As a key member of the innovation team, you will lead the development of our experimentation plans for various innovation ideas, support and execute experiments, and ensure that our business approaches are backed by sound UX research. Your attention to detail, analytical skills, and ability to translate research findings into actionable insights will be essential to the success of the innovation team and its projects.

Responsibilities

• Plan & run studies across the product lifecycle: discovery interviews, usability tests, surveys, card sorts, diary/experience sampling, fake-door tests, A/Bs, and concept tests.
• Analyze data (qual & quant) to extract patterns, size opportunities, and articulate causality vs correlation.
• Synthesize & communicate insights into concise readouts, JTBD, problem statements, and decision-ready recommendations.
• Market & secondary research: segment scans, competitive/analogous analysis, and trend reviews to inform problem spaces.
• Research Operations: recruit participants (incl. diverse and representative samples), manage incentives, maintain consent, and keep a working inventory
• Personas & journeys: co-create and keep current with evidence; link insights to hypotheses and experiments.
• Experimentation support: draft hypothesis, minimal tests, success metrics, and help instrument basic analytics.
• Partner & influence: collaborate with advisors, designers, developers, and other key WVC stakeholders; advocate for evidence-based decisions.
• Ethics & privacy: uphold safeguarding, informed consent, and data-handling standards when researching with vulnerable groups.

Qualifications

Must-Haves

• 1-2 years hands-on UX research experience (may include internships, co-ops, lab work, or freelance) in digital products or services.
• Working knowledge of core methods (interviews, usability tests, surveys) and basic statistics (sampling, significance, confidence, bias).
• Ability to design a study, write protocols, create discussion guides, and choose the right method for the question/time.
• Experience synthesizing into clear insights (findings, implications, recommendations) for non-research audiences.
• Familiarity with Figma and at least one research toolset: survey (Typeform/Qualtrics), testing (UserTesting/Lookback), or analytics (GA/Amplitude).
• Strong written and verbal communication; crisp storytelling with visuals.
• Commitment to ethical research, safeguarding, and inclusive practices.

Nice-to-Haves

• Experience with A/B or multivariate tests and experiment design.
• Knowledge of Lean Startup, Design Thinking, or agile delivery.
• Exposure to market research or segmentation work.
• Nonprofit or social impact experience.

Why Consider Us?

• Our competitive compensation & benefits include:
• Health Spending Account
• Up to 6% matched pension contributions
• Parental leave top-up
• Generous paid vacation, sick days, wellness and personal days
• Office closed extra days before long weekends (6x/year)
• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada’s largest development, relief, and advocacy non-profit organization.
• We embody an Agile mindset here.

This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.

#LI-Hybrid

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Canada's Top 100 Employers GTA Top 100 Employers

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.