Air Export Agent Jobs in Mississauga, Ontario, Canada
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Mississauga, Ontario, Canada
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Top Benefits
About the role
CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. Your Role: To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA Logistics and our clients. Keep clients informed of the status of their shipment.
What You'll be Doing
Receive orders from clients and analyze their needs. Communicate with the different stakeholders in order to offer superior customer service. Suggest innovative solutions to clients. Communicate, in a timely manner, the relevant information and issues to the immediate supervisor. Open files for shipment and enter data in the operational system according to the ISO standards of the company. Organize the pick-up and delivery of freight according to booking. Negotiate rates and book airline cargo space and ensure that freight is shipped on time. Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations. Transmit notices and documentation to the client, CEVA Logistics network and /or recipient, including rates. Keep shipment files, CEVA Logistics network and agents updated. Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department) Comply with procedures established by CEVA Logistics, and within deadlines (performance indicators). Establish notice periods and follow up on claims. Issue non-conformity notices and customer complaints in accordance with ISO procedures. Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products. All other duties as requested by the immediate supervisor.
What we're looking for
Collegial studies or diploma in professional studies or the academic equivalent
Experience required in air freight 2 years in customer service Basic knowledge of Microsoft Office Suite Fluency in English, both written and oral Ability to communicate clearly Excellent interpersonal skills Team player Organizational and time management skills Detailed-oriented Sense of urgency Customer service At CEVA we are committed to creating a safe and healthy work environment. We offer:
A Competitive Compensation PackageComprehensive Health & Dental Benefits
Professional Development Opportunities Continuing Education
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.
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About CMA CGM
Led by Rodolphe Saadé, the CMA CGM Group, a global player in sea, land, air and logistics solutions, serves more than 420 ports around the world across 5 continents, with a fleet of around 623 vessels.
The Group transported 21.7 million TEU containers (twenty-foot equivalent units) in 2022. With its subsidiary CEVA Logistics, a global logistics player which transported 522,000 tonnes of air cargo and more than 22 million shipments of inland freight, and its air cargo division CMA CGM AIR CARGO, the CMA CGM Group is constantly innovating to provide customers a comprehensive and increasingly efficient offering, thanks to new shipping, inland, air freight and logistics solutions. Firmly committed to the energy transition in shipping and a pioneer in its use of alternative fuels, the CMA CGM Group has set a Net Zero-Carbon target for 2050.
Each year, via the CMA CGM Foundation, the Group supports thousands of children as part of its efforts to promote education for all and equal opportunities. The CMA CGM Foundation also intervenes in humanitarian crises requiring an emergency response by calling on the Group’s shipping and logistics expertise to deliver humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs 155,000 people worldwide, including nearly 4,000 in Marseille where its head office is located.