OPERATIONS ASSISTANT (BUS DISPATCHER)

Location: Peterborough, ON

Schedule: 12-hour shifts - NIGHT SHIFT Reports To: Operations Manager and Operations Supervisor – Dispatch

POSITION SUMMARY

The Operations Assistant – Night Shift supports the overnight dispatch operation to ensure safe, reliable, and efficient transportation services across the network. This role provides operational coordination, compliance oversight, administrative support, and real-time communication between drivers, maintenance, and operations leadership.

Working under the direction of the Operations Supervisor, the Operations Assistant helps maintain service continuity, regulatory compliance, and accurate operational documentation throughout the night operation.

KEY RESPONSIBILITIES

• Complete nightly dispatch functions including confirming and updating bus schedules, multi-day trip tracking, and future coach assignments
• Support real-time scheduling adjustments and operational continuity
• Monitor driver attendance, sign-in/sign-out, and readiness for duty
• Communicate operational updates to drivers and leadership
• Monitor dispatch systems to verify vehicle assignments and coverage
• Assist with service disruptions, delays, accidents, and incident documentation
• Monitor compliance with Hours of Service (HOS) regulations and collective agreement requirements
• Maintain dispatch records, operational documentation, and shift handovers
• Support operational reporting, audit preparation, and team communication
• Perform additional operational duties as assigned

QUALIFICATIONS

• Minimum 1 year of dispatch, scheduling, or transportation coordination experience
• Experience in a unionized environment considered an asset
• Strong organizational, communication, and multitasking skills
• Proficiency with Microsoft Office and dispatch systems
• Ability to work independently in a fast-paced overnight environment
• Bilingualism (English/French) considered an asset

WORKING CONDITIONS

• Fast-paced transportation operations environment
• Night shift work including weekends and holidays
• Frequent interaction with drivers and operational personnel
• Extended periods of computer and dispatch system use

Equal Opportunity and Accessibility Statement

Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.

In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.