Position: Service Manager
Location: Moncton, NB
Type: Full-Time, Permanent
Pay: 75,000 - 85,000 $ (based on experience)

At Battlefield Equipment Rentals, we don’t just rent out top-tier construction equipment, we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your back, and a company that invests in your success then apply today and join us in building tomorrow together.

As Service Manager, you will provide overall leadership to the entire service team and take full responsibility for operational performance, customer satisfaction, safety, service excellence, employee engagement, and financial results. This role requires a strong leader with deep operational insight, sound business judgment, and the ability to motivate teams to achieve shared goals.

What You’ll Be Doing

• Ensure programs are in place at all locations to carry out production and service operations to the company's operating and safety standards;

• Work with the service team to ensure equipment is serviced and available in a timely manner;

• Provide daily supervision and support to technicians and shop leads;

• Work with and support our parts and service team to ensure parts/inventory is purchased, stocked and available to meet the needs of repairs;

• Ensure all repair orders are being submitted, entered correctly and timely;

• Oversee and provide direction, coordination and evaluation of multiple operating locations in multiple stores;

• Monitor and approve all rental fleet repairs within approved thresholds;

• Monitor and approve all external fleet repairs;

• Ensure operations staff is recovering warranty when possible;

• Ensures all required company policies and procedures are maintained;

• Overall responsibility for safety within operations assigned; ensures all locations have developed and implemented safety and environmental programs for the protection of employees and assets and regulatory compliance within their area of responsibility;

• Proactive involvement in operational safety to include such things as reviewing and approving safety incident reports prior to local operation submittal to corporate; follow-up on development and implementation of incident countermeasures; and personal attendance at safety committee at various operations with regularity;

• Directly supervises personnel involved in managing operations, developing business opportunities and maintaining customer service standards within their area of responsibility;

• Ensures appropriate business relations are maintained with all customers within their area of assignment

• Responsible for staffing to make sure all repair and operational needs are met;

• Develops and leads initiatives to maintain existing business and develop new business expansion opportunities within their area of responsibility;

• Work cross-functionally with other departments to ensure timely repairs and service delivery

• Collaborate seamlessly with your colleagues to create a supportive and efficient work environment.

• Follow all workplace safety protocols and environmentally sound practices, making sure everyone stays safe.

• Perform other duties as assigned.

Curious about this role or other opportunities at Battlefield Equipment Rentals? Explore our Inside the Crew Videos to see what it’s really like to be part of the Battlefield team. Employment

What We Have to Offer

• Company pension
• Extended health, dental, and vision care
• Mental healthcare coverage
• Life and disability insurance
• Safety shoe reimbursement and custom insoles
• Travel Insurance
• Employee stock purchase plan
• Employee assistance program & counselling support

Why You’ll Love Working Here

People-first culture: We believe in supporting each other, celebrating wins, and growing together.

Safety-first culture: Safety is a core value at our organization, and we ensure that our employees receive the training they need to do each job safely.

Career growth: We promote from within and support your development every step of the way with training, mentorship, and opportunities to advance.

Team spirit: You’ll join a tight-knit crew that works hard, has fun, and always has your back.

Stability & strength: As a trusted and proud Canadian company, we offer long-term security and opportunity.

Purpose-driven work: You’ll help build the communities around you!

What We're Looking For

• Mechanical Experience: An experienced Heavy Equipment Mechanic with strong diagnostic and failure analysis skills. Hands-on experience repairing and maintaining a wide range of construction equipment including Genie, Skyjack and CAT.

• A Proven Leader: Previous supervisory and leadership experience.

• Customer Service Oriented: Excellent communication skills and a knack for making customers feel valued.

• Organization Skills: Excellent organizational skills with the ability to manage daily schedules, coordinate materials and equipment and monitor inventory.

• Computer Skills: Strong computer skills and familiarity with Cat systems (ET and SIS would be considered an asset)

• Team Player: Ability to work effectively within a team environment with the ability to juggle multiple priorities and work with minimal supervision.

• Independent Worker: Ability to work independently with excellent time management and organizational skills.

• Endurance: Ability to perform heavy lifting regularly up to 50lbs.

• Safety Focused: A strong commitment to safe work practices, environmental responsibility, and Battlefield’s health and safety policies.

• A technical understanding of CAT equipment would be considered an asset.

• A Licensed Heavy Equipment Mechanic (Preferred)

• Flexibility to support on-call schedules and adapt to business demands.

• Hydraulic system knowledge

• Commitment to maintaining a safe, clean, and organized shop environment.

• Ownership of personal tools required for the role.

Our Commitment to Inclusion

Battlefield Equipment Rentals is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield Equipment Rentals provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)

Use of Artificial Intelligence - By Talent Acquisition Team & Hiring Managers

At Battlefield, people are at the centre of our recruitment process. We disclose that our hiring processes use artificial intelligence (AI) tools for limited administrative purposes, such as drafting outreach messages, summarizing interview notes, or transcribing reference checks. AI is never used to make hiring decisions. All resumes and candidate information are personally reviewed by our Talent Acquisition Team, and final decisions are made by people who apply judgment, care, and expertise. Our commitment is to use technology responsibly while ensuring fairness, transparency, and respect at every stage.

Use of Artificial Intelligence - By Candidates
We recognize that candidates may use AI tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so we can make the best possible match between you and the organization we serve.