JOB DESCRIPTION Role: This position is responsible for developing and conducting customer Business Resources / STIR Sessions, whether in house or in the field and focusing on both front and back of the house operational needs. The role involves expertise in all Sysco operational tools, value-added services (i.e. Menu services, customer reporting tools, Social Media, Business Builders) and technology offerings. This position is customer facing, working with multiple levels of expertise from independent operators, to local and national chains to emerging concepts. Role Responsibilities: Through partnership with Outside Sales Representatives and District Sales Managers, responsible for clearly identifying customer challenges, needs, or opportunities and delivering creative and productive solutions to help customer business and drive case growth. Provide a consultation with the customer (e.g., inventory management, social media, menu analysis, marketing, etc.). Determines appropriate timeline for follow up with the customer to ensure implementation based on the ideas and concepts accepted by the customer. Develops and executes the Back of the House STIR Sessions which includes evaluating customers’ back of the house operations such as set up, quality, food cost and consistency. Manage customer Business Resources/STIR Sessions and provide relevant information for the sessions; stays current on market and industry trends. Maintains a thorough understanding of our solutions and services partners (Advantage Partners). Works with members of Sales & Marketing to manage the local stratification of our customers and to develop tools & research to target our marketing efforts and dollars towards specific direct efforts. Facilitates & designs educational content for internal/external food shows, workshops, roadshows and online events. Ambassador for Sysco brand and Sourced products. Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met. Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor. Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present. Perform other duties as assigned. Qualifications/Skills/Job Requirements (About you): The ideal candidate is based in either Halifax, Nova Scotia, or Moncton, New Brunswick, and will cover both territories. Minimum of five (5+) years of Foodservice management or equivalent combination of education and experience; Culinary Experience an asset. Completion of post-secondary education or equivalent experience. Business and restaurant operations acumen to manage sophisticated customers. Excellent verbal and written communication skills. Excellent presentation, facilitation and leadership skills. Exceptional customer service orientation with the ability to gain rapport with internal and external customers. Proactive, self-directed, with the ability to structure a weekly schedule to be successful. Proficient in Microsoft Office including Excel, Word, PowerPoint, Outlook. Valid driver’s license with access to a vehicle may be required. Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together. COMPANY OVERVIEW Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Our Purpose: Connecting the world to share food and care for one another Our Mission: Delivering success for our customers through industry-leading people, products and solutions Our Identity: Together we define our future of foodservice and supply chain Here’s a sample of the many benefits Sysco colleagues enjoy: Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts - Short-Term and Long-Term Disability - Life Insurance - Voluntary Optional Insurance - Parental Leave Plan - Company Pension Plan - Group RRSP & TFSA - Employee and Family Assistance - Stock Purchase Plan - Maple Virtual Care - Unlimited on-line learning - Sysco product discounts - Preferred vendor discounts - Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL INFORMATION This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team. This Job Requisition is for an existing vacancy. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.