If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary: Primary point of contact for customers and field technicians, providing initial troubleshooting, coordinating service calls, and ensuring accurate communication and documentation of all service activities. Schedules and dispatches work efficiently while supporting technicians with required job details to deliver timely and high-quality service.

Key Responsibilities Provide basic technical support and troubleshoot customer issues via phone. Schedule and dispatch work orders based on priority, location, urgency, and technician skills. Communicate clear job details and updates to field personnel. Track and document service activities, outcomes, and technician notes with accuracy. Liaise with customers and internal teams to ensure successful service completion. Support technicians with scheduling, quotes, and job-related coordination. Review timecards and work orders for completeness and accuracy. Act as a customer advocate to resolve escalations and improve service delivery. Assist with service quotes, including sourcing parts and pricing from vendors. Contribute to process improvements and support team knowledge-sharing. Maintain compliance with company policies, safety, and quality standards.

Qualifications: 3–5 years of dispatching experience in HVAC, mechanical, or plumbing environments. Strong customer service, communication, and multitasking skills. Experience with scheduling, national accounts, and customer portals is an asset. Proficient in MS Office (especially Excel). Detail-oriented with strong organizational and problem-solving abilities. Ability to work under pressure and manage competing priorities. Knowledge of HVAC repair estimates is an asset.

The salary range is $55,000 to $70,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth? GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits (for full-time, permanent positions positions) including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Growth: In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives Flexibility: Hybrid working models, where applicable Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.