Company: Sovereign Insurance

Department: Decision Support

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is required.

Additional Information: This role is currently vacant

The Opportunity:

At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.

We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.

That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.

Based on established policies, procedures and guidance: the Accounts Receivable Assistant will support the billing process, post payments, process related transactions and respond to billing inquiries, reconcile and analyze partner accounts to resolve account differences and maintain communication with internal and external stakeholders. Decisions are related to completion of own work.

How you will create impact:

Process partner payments (cheques and EFTs) and complete related data entry accurately and on time. Review partner remittances and investigate late or unmatched payments to determine root causes. Reconcile partner accounts (including complex accounts), investigate discrepancies, and take appropriate action to resolve differences. Maintain accurate financial records by balancing accounts and correcting posting errors as needed. Respond to inquiries from partners and internal teams, ensuring timely and appropriate follow-up. Build and maintain effective working relationships with internal and external stakeholders to support service delivery. Carry out related activities and provide backup support to other AR team members as required.

How you will succeed:

You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results. You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged. You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches. You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

To join our team:

Completed post-secondary education in Accounting, Business or related discipline required. Experience in Accounting or Accounts Receivable an asset. Insurance industry experience considered an asset. Solid working knowledge of systems and technology such as MS Word, Excel, data entry. Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work. A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard. Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs. Support for your well-being — a holistic approach to physical, mental, social, and financial wellness. Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

Salary information

Expected salary range $38,007 to $63,345

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.