Bilingual Operations Agent Of The Future Jobs in Montreal, Quebec, Canada
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Montreal, Quebec, Canada
Bilingual Operation Agent of the Future – Wires repairs- EN
Top Benefits
About the role
Job Description
What is the opportunity?
This position is in the Wires and Deposit Investigations team. We are looking for a dynamic individual with a passion to join our fast-paced Wire’s Team. The Agent will repair incoming wires and will be responsible to handle incoming and outgoing calls for all clients across Canada and will interact with clients by providing them with assistance and solutions based on their individual needs for their incoming wire. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and service solutions where appropriate regarding their wire. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.
What will you do?
Develop an analytical and practical skillset revolved around personal and business products. Collaborate with internal and external partners to provide clients with the optimal client experience. Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact. Keep up to date on all communications including changes to RBC policy and procedures. Maintain processes as outlined in policies and procedures identifying opportunities to make it simpler, faster, better. Accountable for quality and accuracy of day to day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
What do you need to succeed?
Must-have
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs. Knowledge and experience in diverse RBC products, processes and services, for completing client transactions. Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously. Ability to work in a high-volume department with strict deadlines. Strong computer skills with the ability to navigate between multiple systems. Must be proactive, innovative and have a developed sense of urgency. Must be agile, flexible and have a desire for continuous growth. Flexible to work Monday to Friday, 12:00 -20:00 and overtime when necessary.
Nice-to-have
Advice Centre experience
Comprehension of RBC internal systems Application Launch Pad, On Demand, Service Platform Knowledge of RBC products Business banking or branch experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work
Job Skills
Additional Job Details
Address
1 PLACE VILLE MARIE:MONTRÉAL
City
Montréal
Country
Canada
Work hours/week
37.5
Employment Type
Full time
Platform
PERSONAL & COMMERCIAL BANKING
Job Type
Regular
Pay Type
Salaried
Posted Date
2026-07-06
Application Deadline
2026-08-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.