Crm/erp Business Analyst Jobs in Montreal, Quebec, Canada
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Montreal, Quebec, Canada
CRM/ERP Business Analyst
About the role
Role Overview & Mindset
As a Junior Business Analyst, you are the strategic bridge between our clients' operational realities and cloud technology. Possessing a strong client-facing mindset, you love engaging with people, driving conversations, and guiding teams through business process improvements and system changes with empathy, clarity, and simplified communication. We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to uncover optimization opportunities, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment.
Key Responsibilities
Business Analysis & Workshops: Lead and facilitate discovery workshops to gather comprehensive client requirements and map current (As-Is) business processes. Process Improvement & Optimization: Analyze client operational workflows, identify systemic inefficiencies, and design optimized (To-Be) processes aligned with industry best practices. Software Configuration: Translate improved and validated workflows into functional system designs and configurations within the NetSuite platform. Testing & User Acceptance (UAT): Prepare and guide clients through User Acceptance Testing (UAT) scripts to ensure the optimized operational logic flows perfectly. Go-Live Involvement: Play an active role during high-stakes deployment phases (Go-Live) to ensure a smooth operational transition. Client Training & Enablement: Conduct engaging training sessions for client Subject Matter Experts (SMEs) and end-users, creating clear documentation to solidify the new workflows. Post-Go-Live Support: Provide proactive functional support and hypercare to clients during the operational stabilization phase immediately following deployment.
Requirements & Qualifications
SaaS Experience (Core Requirement): 1 to 3 years of experience in business analysis or software implementations within the SaaS ecosystem (ERP, CRM, HRIS, or related solutions). Client-Facing & Process Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve business processes. Bilingualism (Core Requirement): Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base). Education: University degree in Business Administration (Operations Management, MIS), Information Technology, or a related field.
Nice-to-Haves
Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR). Direct exposure to NetSuite or other mainstream cloud systems (Salesforce, Odoo, Sage, Dynamics). Experience drafting process workflows using mapping tools (Lucidchart, Visio).
Logistics
Permanent, full-time position (40 hours/week). Hybrid Model: 3 days/week in-office at our Montreal office (near Sauvé metro station).
- This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English
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About Solutions GURUS (GURUS Solutions)
Fondée en 2005, GURUS Solutions est l'un des principaux fournisseurs de services NetSuite et Boomi en Amérique du Nord.
En tant que l'une des plus grandes solutions ERP, Middleware et PSA en Amérique du Nord, nous hébergeons plus de 80 consultants et tirons parti de près de 20 ans d'expérience avec un portefeuille massif qui comprend une variété de clients dans de multiples secteurs d'activité. La valeur de notre travail se reflète dans notre équipe primée.
L'équipe dynamique de professionnels commerciaux et techniques de GURUS Solutions établit la norme des meilleures pratiques en matière de mise en œuvre, d'intégration et d'optimisation des produits NetSuite Cloud. Nous travaillons avec les entreprises pour amener leurs processus d'entreprise dans le nuage, ce qui se traduit par une productivité et une efficacité inégalées.
Founded in 2005, GURUS Solutions is a leading North American NetSuite and Boomi services provider.
As one of the largest ERP, Middleware, and PSA solutions across North America, we house over 80 consultants and leverage almost 20 years of experience with a massive portfolio that include a variety of clients across multiple industries. The value of our work is reflected in our award-winning team.
GURUS Solutions' dynamic team of business and technical professionals set the standard for best practices in the implementation, integration and optimization of NetSuite Cloud products. We work with businesses to bring their corporate process to the cloud resulting in unmatched productivity and efficiency.