EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. 

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. 

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Job Description

The primary function of the support staff is to ensure that the company operates in a manner that is consistent with the goals and objectives of the treatment program in coordination with clinical staff during the day and during those periods when the clinical and administrative staff are not on duty.

Please note that this is a casual line which may require flexibility on shifts.

Duties and Responsibilities

• Life skills teaching opportunities such as making beds, cleaning, etc. with patients.
• Discharge summaries.
• Facilitate newcomers’ group.
• Facilitate therapeutic and community meetings and address any issues/concerns or items requiring follow up
• Monitor patient structure attendance.
• Support patients when they are unable to remain in structure.
• Driving patients as required.
• Supporting patients when emotionally dysregulated.
• Monitor patients needing computer/phone time for financial/legal/family issues, etc. as directed by clinical staff.
• Conduct regular rounds of the facility, checking on patients and reporting anything unusual.
• Support patients and clinical team in signing out and recording personal effects.
• Assist admissions department as required. 
• Support clinical staff in discharging of patients.
• Keep up to date progress notes as required.
• Check and ensure white book is up to date and managed effectively. 
• Makes available to patients, prescribed medications as per Pharmacotherapy and Detox Policies & Procedures.
• Monitors all patient activities when counselling staff are not on the premises and ensures that such activities are conducted according to the "Patient Responsibilities", and/or the general operational procedures of the facility.
• Ensures patients and facility are secure after all scheduled daily activities have been completed in the evening.
• Ensure all offices and group rooms are locked after regular business hours.
• Immediately notifies the appropriate on call management staff or Medical Director in the event of any emergency or unusual circumstance.
• Documents in the appropriate logbook any significant occurrences and a general impression of activities during the shift.
• Participates in case consultation and treatment coordination with other members of multi-disciplinary team.
• Administers first aid (if trained) in case of emergency while waiting for medical staff and/or emergency professionals to arrive.
• Housekeeping and clerical tasks as listed on duty roster
• Answer telephone and handles all calls as instructed.
• Participates in in-service workshops as assigned.
• Performs other related duties as requested by the Support Staff Supervisor and/or Management

Qualifications

• Certificate from a recognized Health Care Worker educational program such as Community Health Worker Program and/or experience in related field an asset.
• Trauma informed training/experience an asset.
• Completion of Grade 12 or equivalent diploma
• Must be able to read and write and communicate verbally and in writing.
• Must be able to understand and follow directions.
• Valid First Aid/CPR Level C.
• Valid Class 5 Drivers License in good standing
• Must be able to work overnights

Employee Benefits and Perks

• Comprehensive benefits package, including a yearly allowance of $2,000 for mental health and addiction services, as well as $600 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through Greenshield Health
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare
• Shift Premiums offered for evenings, weekends, and overnight shifts 

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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