Claims Manager | Optiom | Driven by Aviva

This role can be based out of Calgary or Langley — apply from wherever works best for you.

Compensation: $85,000 – $108,000 base + annual performance bonus (final compensation aligned to the successful candidate's home market)

About the Role

Optiom is looking for a Claims Manager to lead the team behind one of the most important moments in a customer's ownership journey — the claim. You'll oversee a team handling both partial loss claims (repairs under our vehicle warranty and appearance protection products) and total loss claims (write-offs under our specialty vehicle replacement insurance line), making sure every file is assessed fairly, settled accurately, and closed with the kind of consistency that keeps 330+ dealership partners and 900+ broker offices confident in the Optiom name.

This is a genuine builder's role, and the timing is deliberate. Optiom is expanding beyond its foundation in consumer vehicle protection — the next phase of growth includes specialty property & casualty products and commercial lines, including transportation. The claims function you lead today is the one that will need to flex and scale as that product footprint grows, and the person who builds strong adjudication practices now will be the one best positioned to lead claims across that broader book.

You'll report directly into senior leadership and have a genuine seat at the table on product and loss-ratio decisions — not a "keep the lights on" claims job, but one with real room to modernize how the team works.

You Bring

10+ years of experience directly managing a claims team, with hands-on responsibility for both partial loss and total loss claims adjudication A track record of running claims operations at scale — you can talk specifics on file volume, team size, and quality/cycle-time metrics Strong working knowledge of claims adjudication practices, valuation methodology, and repair estimating standards Proven people leadership: coaching, performance calibration, and building a team that adjudicates consistently Post-secondary education in business, insurance, or a related field — or equivalent demonstrable experience

Bonus Points For

An active or previously held insurance adjuster licence (Insurance Council of BC or AIC, Level 2/3) Direct experience in automotive, vehicle warranty, extended warranty, or vehicle replacement insurance claims specifically Exposure to commercial P&C or transportation-related claims — directly relevant as Optiom expands into these lines Familiarity with total loss valuation platforms (CCC ONE, Mitchell, Audatex) or repair estimating systems CIP or FCIP designation Experience working within an MGA, broker, or dealer-distributed insurance model

Who We Are

Optiom Inc. is a Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada, specializing in specialty vehicle replacement insurance and warranty products distributed exclusively through a national network of broker and dealer partners. We're entering our next stage of growth — extending our specialty MGA model beyond consumer vehicle protection into specialty P&C and commercial products, including transportation. We operate with the entrepreneurial energy of a specialty MGA, backed by the resources and credibility of one of Canada's largest and most trusted insurers.

Note on compensation: the range above reflects benchmarked market data for both Calgary and Langley/Metro Vancouver. The final offer will be positioned to the market appropriate to the successful candidate's confirmed work location.

Interested candidates are invited to apply in confidence — or reach out directly to:

David Dial

VP Human Resources | Optiom Inc.

Optiom uses AI tools to assist with initial candidate screening. All final hiring decisions are made by our human hiring team.

Optiom Inc. | Driven by Aviva