Service Delivery Systems & Integration Lead Jobs in New Westminster, British Columbia, Canada
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New Westminster, British Columbia, Canada
Service Delivery Systems & Integration Lead (Contract)
About the role
Service Delivery Systems & Integration Lead (Contract)
About Us Aunt Leah’s Place is a non-profit organization that helps prevent youth from foster care from becoming homeless and vulnerable mothers from losing custody of their children. To support them on their journey to self-sufficiency, we provide housing, Lifeskills, education and employment services.
Term: 12–18 months (milestone-based contract); Full-Time 37.5 hrs per week, Monday -Friday
Location: Hybrid (Metro Vancouver); works primarily at Aunt Leah’s 816-20th Street, New Westminster office, but will also regularly visit Aunt Leah’s Vancouver office and various other sites.
Reports to: Executive Director Aunt Leah’s is seeking a highly skilled systems thinker and implementation lead to support a critical phase of organizational development. This contract role will lead the design, integration, and implementation of service delivery systems across programs as the organization prepares for a new 90-unit housing development and strengthens post-accreditation infrastructure. This is a build-and-transfer role—focused on creating systems that can be sustained by the existing management team.
Requirements: · Satisfactory Criminal Record Check (including vulnerable persons) · Adheres to the Society’s Code of Ethics
What You’ll Do
You will work closely with the Executive Director and management team to: Develop an organization-wide service delivery framework Align programs across housing, employment, education, and life skills supports Translate CARF accreditation standards into day-to-day operational systems Standardize documentation, policies, and supervision structures Design systems to support new and existing housing developments Integrate metrics, quality assurance, and continuous improvement practices Support implementation and embed systems across teams Assess leadership structure and provide recommendations for long-term sustainability
What You’ll Deliver Service delivery framework and cross-program pathways Documentation and SOP standardization CARF-aligned accountability and compliance systems KPI dashboards and quality improvement processes Housing service model readiness tools Organizational structure assessment and recommendations
Who This Role Is For
This role is ideal for someone who: Has leadership experience in nonprofit service delivery systems, housing, or social services Is skilled in organizational design, systems integration, and implementation Has experience with accreditation frameworks (CARF or similar) Can move between strategy and execution Is comfortable working without formal authority and influencing across teams Has strong facilitation, documentation, and project leadership skills
Contract Structure This is a milestone-based contract: Phase 1 (4 months): Assessment & CARF Integration – $30,000 Phase 2 (6 months): Systems Build & Documentation – $45,000 Phase 3 (optional, 6 months): Stabilization & Structural Recommendations – $35,000 Total potential value: $110,000
To Apply: To apply, please use the application link provided in this posting. We appreciate all applications; however, only candidates selected for an interview will be contacted.
Please submit: Resume or CV Brief statement of interest outlining relevant experience Examples of similar systems, frameworks, or organizational work (if available) We strongly encourage applications from individuals of all gender identities and expressions, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities who are interested in supporting our mission and mandate.
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About Aunt Leah's Independent Lifeskills Society
Working in Metro Vancouver for more than 35 years, Aunt Leah’s prevents youth from foster care from falling into homelessness, and vulnerable young mothers from losing custody of their children. We believe that every child should have the love and support that most families provide to their children through early adulthood.
By helping young moms keep their children we reduce the number of kids in the foster system. When young people “age out” of the foster system we provide wrap-around supports - guidance, essential life skills, supported housing, education and career planning, and job training so that they can live successful independent lives.
Aunt Leah's continues to be selected as a top Impact Charity, by Charity Intelligence year after year. We are the only one in B.C. with this designation.
Our participants and staff frequently comment that Aunt Leah's feels like a family. We embrace individuality, diversity, and care for each other.
Besides a great workplace culture, we offer a generous benefits package (Dental and Extended Health Care), RRSP matching program, a generous vacation, and personal time package and employee discounts at our Thrift Store.
As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff with a great place to work!