Team Leader Jobs in Niagara-on-the-Lake, Ontario, Canada
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Niagara-on-the-Lake, Ontario, Canada
Team Leader Telemarketing
About the role
TEAM LEADER TELEMARKETING
Job Summary
The Team leader Telemarketing will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.
Education & Experience
Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database. Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls. At least three years of successful telemarketing experience required. Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls
Duties/Responsibilities
Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas. Prepares and presents weekly and monthly sales reports. Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database. Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls. Resolvecustomer complaints and grievances. Perform other related duties as assigned.
Supervisory Responsibilities
Hires and trains telemarketers. Oversees the daily workflow and scheduling of telemarketing staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy.
General Pre-requisites
Excellent verbal and written communication skills. Excellent sales and customer service skills. Excellent interpersonal and negotiation skills. Strong supervisory and leadership skills with a proven ability to motivate and manage a team. Excellent organizational skills and attention to detail. Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
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