WHO WE ARE 

DRMG is a Fun, Family, and entrepreneurial-oriented company where every person in the company supports the overall success of the organization.  Your work matters here and we need more people like you who can communicate well, build great relationships, and thrive in a complex and fast-paced environment. 

DRMG (Direct Response Media Group) has been helping businesses of all sizes boost sales and brand recognition through Targeted Direct Mail Campaigns for more than 20 years.

We are Canada’s leading Direct Mail company delivering a wide range of neighbourhood mail, including our widely recognized Money Saver brand to over 175 million homes annually. We are also a Canada Post Expert Partner, and their largest shared mail customer.

OUR PURPOSE Helping Canadians save, businesses grow, and neighbourhoods thrive!

OUR CORE VALUES 

• We Practice Ferocious Customer Service 

• We Treat People Right 

• We Know How To Have A Good Time 

• We Are In This To WIN! 

• The Team Is The Heart Of Everything 

• We Contribute To Our Communities 

SUMMARY

We are hiring an ERP & Data Governance Administrator to join our Information Technology team. This role will be a full-time, permanent position working out of either our head office in Oakville, Ontario, or our production facility in Ottawa, Ontario. We are looking for someone who is dedicated to ferocious customer service, treating people right, and being a part of a team. Our team is the heart of everything! 

The ERP & Data Governance Administrator will be dedicated to protecting corporate data integrity while actively maintaining our system infrastructure. The ideal candidate will possess excellent analytical, problem-solving, and communication skills. The ERP & Data Governance Administrator will report directly to the VP, IT and Digital Transformation and will be responsible for implementing data governance standards, managing ERP system administration, and overseeing corporate document security.

Posting Status: This posting is for an existing vacancy. 

AS AN ERP & DATA GOVERNANCE ADMINISTRATOR, YOU WILL MAKE YOUR IMPACT BY:

• Managing user provisioning, role-based access controls (RBAC), and permissions within the ERP environment. 

• Providing first and second level troubleshooting support for end-user ERP inquiries and workflow errors. 

• Overseeing the integrity, synchronization, and quality of critical master data records (leads, customers, partners, vendors) across ERP, CRM, and third-party tools.

• Running routine health checks to catch duplicates or formatting errors, and executing bulk data updates and deduplication tasks regularly.

• Administrating the corporate Google Drive environment, designing standardized folder structures, enforcing file-naming conventions, and conducting regular access security audits.

• Creating Standard Operating Procedures (SOPs) and training employees on Google Drive best practices and system utilization. 

• Living our core values and contributing with feedback, suggestions and ideas to make the company successful.

• Participating in learning and development initiatives proposed by DRMG’s internal learning platform, DRMG University.

• Assisting with other tasks as assigned by the VP, IT and Digital Transformation.

YOU CAN EXCEL AS AN ERP & DATA GOVERNANCE ADMINISTRATOR IF YOU HAVE:

• Bachelor's degree or diploma in Information Technology, Computer Science, Business Information Systems, or a related field. 

• 2 to 5 years of experience in IT support, ERP, data governance or CRM system administration and data management/processing.

• Strong understanding of relational databases, introductory SQL, and role-based access controls (RBAC).

• High-level competency in NetSuite to manage complex data sets and streamline reporting.

• Experience utilizing generative AI tools (such as Gemini, ChatGPT, Claude, etc.) and AI/LLM data processing tools to optimize workflows and improve operational efficiency. 

• Demonstrated experience streamlining internal data workflows, ensuring data integrity, and enhancing team-wide communication.

• Advanced proficiency in Google Workspace & Drive administration, Google Productivity Suite (Docs, Sheets, Slides, Forms).

• A strong willingness to obtain and maintain NetSuite Administrator certification.

• The ability to speak, write, and read in French is considered an asset. 

• Excellent interpersonal and communication skills, both verbal and written.

• Ability to adapt to changing business needs and requirements, and proactively seek opportunities for improvement.

• Attention to detail, highly organized, and the ability to prioritize and handle multiple tasks.

WHAT’S IN IT FOR YOU

• Compensation: The expected salary range for this position is $58,000 - $85,000 per year.

• The opportunity to be a part of a collaborative, fast-paced environment with a team that consistently provides a high level of service to clients and internal departments.

• Involvement with a team that demonstrates integrity, respect, and trust as part of our core values which we practice every day - WE TREAT PEOPLE RIGHT!

• A culture of transparency, where team members are involved in important conversations and encouraged to bring new innovative ideas to the team. We believe in our employee’s skills and abilities! 

• A high level of collaboration with a team that is eager to help you succeed in your role and grow in your career. - THE TEAM IS THE HEART OF EVERYTHING!

• A fun working environment with the opportunity to participate in our cultural activities including seasonal campaigns to give back to our community, ping-pong tournaments, team lunches, and online trivia - WE KNOW HOW TO HAVE A GOOD TIME & WE CONTRIBUTE TO OUR COMMUNITIES!

• Flexibility to work in a hybrid work environment out of either our creative office space (with Eddie & Sophie, our two office dogs!) located in Oakville, Ontario or our production facility in Ottawa, Ontario.

• A health care spending account for you and your family, and paid time-off. We want our team to be happy and healthy!

• Gain meaningful work experience working with a passionate Canadian organization that has proudly been serving Canadian businesses for over 20 years - WE PRACTICE FEROCIOUS CUSTOMER SERVICE!

DRMG uses AI-enabled tools to help sort applications based on job-related criteria. All candidates are reviewed by a member of our People & Culture team before a final decision is made.

DRMG is an equal-opportunity employer that fosters an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation. We thank all applicants for their interest in DRMG. While only those selected for an interview will be contacted, any candidate who participates in an interview will be notified of the hiring decision within 45 days of their final interview.